Experian
Customer Service Representative - Verifications (Remote)
Experian, New York, New York, United States
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client's employees to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.
The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will a manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.
What you'll be doing:
Follow stringent data security policies and processes
Deal directly with users either by telephone and email
Respond promptly to user inquiries
Handle and resolve user questions
Obtain and evaluate all relevant information to handle and resolve user inquiries
Authenticate and upload user authorization forms
Process verification requests and forms
Direct requests and unresolved issues to the designated resource
Manage users accounts
Keep records of users interactions and transactions
Record details of inquiries, comments, concerns and actions taken
Manage administrative tasks involved with job responsibilities
Follow up on customer interactions
Complete other administrative projects and responsibilities as requested by management
You will report to the Associate Director
2 + year's customer service experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Background in financial services
Experience with verification of income fulfillment
Knowledge of relevant computer applications and basic web functions
Knowledge of administrative procedures
Strong organizational skills with the ability to manage multiple tasks simultaneously
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
We are looking for a Customer Service Representative to work with users, employer clients, verifiers, and employer client's employees to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.
The Customer Service Representative will prioritize opportunities and have a strong drive for accomplishment. You are a world class problem solver who will work across functional units to ensure success. You will a manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. You will bring creative and strategic solutions to the table to help solve complex problems and act as a change agent to evolve processes and challenge current thinking.
What you'll be doing:
Follow stringent data security policies and processes
Deal directly with users either by telephone and email
Respond promptly to user inquiries
Handle and resolve user questions
Obtain and evaluate all relevant information to handle and resolve user inquiries
Authenticate and upload user authorization forms
Process verification requests and forms
Direct requests and unresolved issues to the designated resource
Manage users accounts
Keep records of users interactions and transactions
Record details of inquiries, comments, concerns and actions taken
Manage administrative tasks involved with job responsibilities
Follow up on customer interactions
Complete other administrative projects and responsibilities as requested by management
You will report to the Associate Director
2 + year's customer service experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Background in financial services
Experience with verification of income fulfillment
Knowledge of relevant computer applications and basic web functions
Knowledge of administrative procedures
Strong organizational skills with the ability to manage multiple tasks simultaneously
Benefits/Perks:
Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote