Cushman Wakefield Multifamily
Janitorial Account Manager
Cushman Wakefield Multifamily, San Jose, California, United States, 95199
Job Title
Janitorial Account Manager Overview
The Janitorial Account Manager operates within the line of operations at C&W Services, managing assigned accounts and supervising account supervisors. Responsibilities
Manages overall activities of one or more projects and supervises supervisors. Directs and develops subordinates to produce professional results for an efficient Facility Management organization. Ensures that all work performed under supervision is timely, cost‑effective and complies with applicable codes. Establishes and maintains effective lines of communication with customers and facility personnel regarding work schedules and material distribution. Administers the Work Order System client requests to ensure tickets are distributed, performed, completed and closed on time as per client request. Conducts quality assurance checks and manages materials inventory and general equipment usage. Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule. Measures performance of accounts against assigned budgets and quality standards, reporting variances when applicable. Interfaces with customer management personnel to ascertain satisfaction of facility management contract needs. Organizes and develops short and long‑term goals and objectives. Develops, implements, administers and modifies programs to maintain all physical assets and equipment, warehousing and operations. Establishes and implements policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance and safety. Resolves on‑site service delivery problems. Participates in ongoing management/technical skill development training programs. Maintains/monitors work schedules of all personnel for two shifts and submits weekly payroll in Kronos system. Creates work orders in WOM system for standard service requests coordinated with customers. Submits janitorial supply orders for each account on the Procurement system. Ensures all facilities under responsibility are safe and comply with all federal, state and local laws. Ensures environmental procedures and issues are implemented through the direction of the customer's environmental specialist representative. Conducts safety training orientation of employees. Conducts orientation of employees, develops employees' skills/abilities and performs annual employee evaluations. Qualifications
Management experience and up‑to‑date knowledge of cleaning practices/procedures. Excellent verbal and written communication skills at all levels. Excellent customer and employee relations skills. Ability to communicate effectively with a diverse workforce. Bilingual English and Spanish a MUST. Equal Opportunity Employer
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
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Janitorial Account Manager Overview
The Janitorial Account Manager operates within the line of operations at C&W Services, managing assigned accounts and supervising account supervisors. Responsibilities
Manages overall activities of one or more projects and supervises supervisors. Directs and develops subordinates to produce professional results for an efficient Facility Management organization. Ensures that all work performed under supervision is timely, cost‑effective and complies with applicable codes. Establishes and maintains effective lines of communication with customers and facility personnel regarding work schedules and material distribution. Administers the Work Order System client requests to ensure tickets are distributed, performed, completed and closed on time as per client request. Conducts quality assurance checks and manages materials inventory and general equipment usage. Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule. Measures performance of accounts against assigned budgets and quality standards, reporting variances when applicable. Interfaces with customer management personnel to ascertain satisfaction of facility management contract needs. Organizes and develops short and long‑term goals and objectives. Develops, implements, administers and modifies programs to maintain all physical assets and equipment, warehousing and operations. Establishes and implements policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance and safety. Resolves on‑site service delivery problems. Participates in ongoing management/technical skill development training programs. Maintains/monitors work schedules of all personnel for two shifts and submits weekly payroll in Kronos system. Creates work orders in WOM system for standard service requests coordinated with customers. Submits janitorial supply orders for each account on the Procurement system. Ensures all facilities under responsibility are safe and comply with all federal, state and local laws. Ensures environmental procedures and issues are implemented through the direction of the customer's environmental specialist representative. Conducts safety training orientation of employees. Conducts orientation of employees, develops employees' skills/abilities and performs annual employee evaluations. Qualifications
Management experience and up‑to‑date knowledge of cleaning practices/procedures. Excellent verbal and written communication skills at all levels. Excellent customer and employee relations skills. Ability to communicate effectively with a diverse workforce. Bilingual English and Spanish a MUST. Equal Opportunity Employer
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
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