Avanath Capital Management, LLC
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Maintenance Supervisor
role at
Avanath Capital Management, LLC
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.
Responsibilities
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community and drive to go the extra mile to create a positive experience for all residents and staff.
An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns.
An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath.
Resident Relations – Treat residents and others with respect, answer questions from the team and residents, respond sensitively to complaints about maintenance services, and assign work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community that are delegated by the Community Manager.
Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Manage unit inspections and maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Support cost-cutting and expense control programs by fixing rather than replacing parts when possible and practicing the correct use of tools and equipment.
Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
Manage and participate in on-call emergencies in the community.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and attend regular Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keep up to date on all OSHA and other safety-related laws and requirements.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Physical Demands & Working Conditions
Classified as essential staff and expected to report to work and adhere to all safety and business protocols.
May be required to report to work during inclement weather conditions.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
Culture Built on Purpose and Core Values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth that is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and diversity, equity, and inclusion (DEI) are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families.
Compensation Range $37 — $39 USD
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Maintenance Supervisor
role at
Avanath Capital Management, LLC
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.
Responsibilities
An Aptitude for Connecting – Must possess a strong sense for creating a sense of community and drive to go the extra mile to create a positive experience for all residents and staff.
An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns.
An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath.
Resident Relations – Treat residents and others with respect, answer questions from the team and residents, respond sensitively to complaints about maintenance services, and assign work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community that are delegated by the Community Manager.
Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Manage unit inspections and maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Support cost-cutting and expense control programs by fixing rather than replacing parts when possible and practicing the correct use of tools and equipment.
Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager and Building Services.
Manage and participate in on-call emergencies in the community.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
Under the direction of the Community Manager, supervise, train, and schedule maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and attend regular Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keep up to date on all OSHA and other safety-related laws and requirements.
Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Qualifications
At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.
Physical Demands & Working Conditions
Classified as essential staff and expected to report to work and adhere to all safety and business protocols.
May be required to report to work during inclement weather conditions.
Frequent standing and walking.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work in an elevated site, may walk on uneven ground.
Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
May be required to travel to sister communities to provide maintenance support.
How Avanath Supports You
Culture Built on Purpose and Core Values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
Growth that is based on achievement and an emphasis on promoting from within our ranks, versus just external candidates.
Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.
Diversity & Inclusion Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and diversity, equity, and inclusion (DEI) are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard‑working American families.
Compensation Range $37 — $39 USD
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