H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App and in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product and fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give and receive feedback with your colleagues to learn, develop and support each other
Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store, etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment that can be applied to this role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $18 per hour
Benefits
All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
All employees are included in our H&M Incentive Program – HIP. Read more about the H&M Incentive Program here.
Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Maki Assessment Tool We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which you are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. The assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers. Doing the assessment is optional. You can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and may always ask questions. When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice. We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App and in-store sustainability initiatives
Represent yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.
Use your product and fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give and receive feedback with your colleagues to learn, develop and support each other
Participate in relevant available Onboarding, introduction processes and trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store, etc)
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to role and responsibilities
Qualifications
Passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience in a dynamic and collaborative environment that can be applied to this role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You will be able to express your personal style with our employee discount at H&M, Other Stories, and COS
Additional Information Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $18 per hour
Benefits
All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
All employees are included in our H&M Incentive Program – HIP. Read more about the H&M Incentive Program here.
Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.
Maki Assessment Tool We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores. Maki is not an automated decision-making tool. Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions. These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which you are applying. The assessment calculates your total score based on predefined point values provided by our H&M team. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. The assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers. Doing the assessment is optional. You can request an alternative method of assessment by contacting recruitment_support@hm.com. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and may always ask questions. When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice. We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice.
#J-18808-Ljbffr