Mercury
Mercury is building a complete finance stack for startups and small businesses. As our products and operations evolve, so must the way we equip our teams. We're looking for a strategic and detail-oriented Learning & Development Specialist to join our Enablement team—comprising Quality Control (QC) and Learning & Development (L&D)—to drive scalable training and knowledge initiatives for both business and personal banking operations. This role will focus on creating structured learning experiences rooted in instructional design theory, while also ensuring consistent and high-quality training across internal teams and BPO partners. You’ll be responsible for end-to-end learning program design, creating and tracking learning KPIs, as well as the curation and management of knowledge critical to risk-based processes.
On the job
Apply evidence-based instructional design practices to develop and deliver role‑specific training programs across business and personal banking operations
Ensure training parity across internal teams and BPO partners, enabling consistent, compliant, and high-quality learning experiences
Create and maintain scalable, modular learning content, including interactive e‑learnings, SOPs, facilitator guides, and assessments
Collaborate with cross‑functional stakeholders to understand workflows and translate them into effective learning and reference materials
Own and evolve the knowledge management system to ensure operational teams have easy access to current, accurate information in support of risk-sensitive tasks
Audit training and documentation regularly to identify outdated content and update materials based on product, policy, or process changes
Partner with QC team members to close performance gaps through targeted learning interventions informed by quality data
Design feedback loops and evaluation strategies to measure training effectiveness and drive continuous improvement
You should
Have 3+ years of experience in L&D, instructional design, or enablement, ideally in a regulated or high‑risk environment
Be deeply familiar with instructional design models (e.g., ADDIE) and adult learning theory, and skilled in building learning experiences for a variety of modalities
Be experienced in supporting BPO teams or remote vendor operations with consistent training programs and tools
Be a structured thinker with a passion for clear, accessible documentation and knowledge systems (e.g., Notion, Guru), and subject matter expertise with change management with standard operating procedures (SOPs)
Thrive in fast‑paced, ambiguous environments and proactively identify gaps, inconsistencies, or inefficiencies in training and documentation
Be curious about the U.S. banking system and motivated to build solutions that support compliance, accuracy, and operational excellence
Salary and equity
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,000 - $118,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $106,900 USD
Canadian employees (any location): $89,800 - $112,300 CAD
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
#J-18808-Ljbffr
On the job
Apply evidence-based instructional design practices to develop and deliver role‑specific training programs across business and personal banking operations
Ensure training parity across internal teams and BPO partners, enabling consistent, compliant, and high-quality learning experiences
Create and maintain scalable, modular learning content, including interactive e‑learnings, SOPs, facilitator guides, and assessments
Collaborate with cross‑functional stakeholders to understand workflows and translate them into effective learning and reference materials
Own and evolve the knowledge management system to ensure operational teams have easy access to current, accurate information in support of risk-sensitive tasks
Audit training and documentation regularly to identify outdated content and update materials based on product, policy, or process changes
Partner with QC team members to close performance gaps through targeted learning interventions informed by quality data
Design feedback loops and evaluation strategies to measure training effectiveness and drive continuous improvement
You should
Have 3+ years of experience in L&D, instructional design, or enablement, ideally in a regulated or high‑risk environment
Be deeply familiar with instructional design models (e.g., ADDIE) and adult learning theory, and skilled in building learning experiences for a variety of modalities
Be experienced in supporting BPO teams or remote vendor operations with consistent training programs and tools
Be a structured thinker with a passion for clear, accessible documentation and knowledge systems (e.g., Notion, Guru), and subject matter expertise with change management with standard operating procedures (SOPs)
Thrive in fast‑paced, ambiguous environments and proactively identify gaps, inconsistencies, or inefficiencies in training and documentation
Be curious about the U.S. banking system and motivated to build solutions that support compliance, accuracy, and operational excellence
Salary and equity
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,000 - $118,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $85,500 - $106,900 USD
Canadian employees (any location): $89,800 - $112,300 CAD
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
#J-18808-Ljbffr