Boston University
CASE MANAGER, Dean of Students, Student Services
Boston University, Boston, Massachusetts, us, 02298
CASE MANAGER, Dean of Students, Student Services
Category
Charles River Campus – Professional
Job Location
BOSTON, MA, United States
Tracking Code
25500967861010
Posted Date
10/10/2025
Salary Grade
Grade 46
Position Type
Full-Time/Regular
Key Responsibilities
Case Management and Student Support (70%)
Triage and respond to referrals concerning students experiencing distress, hardship, or other barriers to success and serve as the primary point of contact for inquiries and referrals made to the Deans Office.
Conduct intake assessments, develop care plans, and ensure timely follow‑up on student cases.
Maintain detailed case records using the department’s case management system.
Administer the emergency assistance fund in coordination with the Director and Associate Director, ensuring fair review and distribution processes.
Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
Collaborate with the Student Intervention Team and other campus support networks as appropriate.
Monitor trends in student concerns and contribute to assessment and continuous improvement of support services.
Outreach and Education (20%)
Educate students, faculty, and staff on support resources and the referral process.
Participate in the development and delivery of training and workshops related to student well‑being and basic needs.
Contribute to outreach initiatives informed by trends in case management data.
Administrative Support and Collaboration (10%)
Consult with faculty, staff, and campus partners to support coordinated student care.
Participate in relevant university and divisional committees as assigned.
Assist with departmental planning and reporting activities as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
#J-18808-Ljbffr
Key Responsibilities
Case Management and Student Support (70%)
Triage and respond to referrals concerning students experiencing distress, hardship, or other barriers to success and serve as the primary point of contact for inquiries and referrals made to the Deans Office.
Conduct intake assessments, develop care plans, and ensure timely follow‑up on student cases.
Maintain detailed case records using the department’s case management system.
Administer the emergency assistance fund in coordination with the Director and Associate Director, ensuring fair review and distribution processes.
Participate in student crisis and emergency response, including support for students experiencing financial, housing, or food insecurity.
Collaborate with the Student Intervention Team and other campus support networks as appropriate.
Monitor trends in student concerns and contribute to assessment and continuous improvement of support services.
Outreach and Education (20%)
Educate students, faculty, and staff on support resources and the referral process.
Participate in the development and delivery of training and workshops related to student well‑being and basic needs.
Contribute to outreach initiatives informed by trends in case management data.
Administrative Support and Collaboration (10%)
Consult with faculty, staff, and campus partners to support coordinated student care.
Participate in relevant university and divisional committees as assigned.
Assist with departmental planning and reporting activities as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
#J-18808-Ljbffr