Every Childs Hope
Chief Operating Officer
ECH is seeking a dynamic Chief Operating Officer to drive operational excellence, champion trauma-informed care, and lead innovative programs within the child welfare and behavioral health sector. The role and team member is central to advancing our mission: to provide hope for every child through innovative programs in residential care, foster services, education, transitional living for older youth, and behavioral health.
The COO is a key member of the executive leadership team, responsible for overseeing the organization’s programs and services to ensure alignment with its mission, strategic goals, and commitment to high-quality outcomes. This exciting role leads cross-functional operations statewide, drives strategic initiatives, and fosters a positive workplace culture for all staff and consumers. The position reports directly to the CEO and may serve as acting CEO in their absence, ensuring continuity of leadership and operations.
Strategic & Operational Leadership
Lead the execution of strategic initiatives, including performance oversight and budget management, and deployment of our strategic plan.
Provide program updates to the board both verbally and written on a continual basis.
Translate the CEO’s vision into actionable plans across all departments and programs.
Exceptional leadership, shared decision-making, and empowering staff at every level.
Champion a culture of transparency, continuous learning, and staff wellness.
Collaborate with leadership teams to set organizational goals and monitor progress.
Program Oversight & Quality
Supervise program directors and ensure services are mission-aligned and outcome-driven.
Oversee program evaluations, licensing, and accreditation compliance.
Play a key role in expanding our trauma-informed care model and strengthening partnerships with schools, courts, and community agencies.
Lead preparations for site visits by state regulators, grant funders and the Council on Accreditation.
Provide financial acumen and expertise related to program budgets, oversee and monitor budgets and collaborate with the CFO and CEO to ensure fiscal goals are met or exceeded per fiscal year.
Partner with internal quality improvement teams to drive employee-led enhancements.
Ensure outcomes are monitored and met as it relates to each funding source.
Utilize data measures and key performance indicators to support and celebrate exceptional services and employee engagement.
Culture & People
Promote a trauma-informed, inclusive, and healthy work environment.
Equity-centered culture rooted in compassion and accountability.
Use feedback from staff surveys, exit interviews, and direct engagement to improve culture, continuous quality improvement and a best-in-class workplace.
Support hiring, training, performance management, and professional development of program leaders.
External Relations & Collaboration
Maintain strong relationships with referral sources, funders, and community partners.
Represent the organization in fundraising, public relations, and external engagements as needed.
Work closely with finance, human resources, information technology, quality assurance, facilities and development to ensure operational excellence.
Supervisory Scope
Directly manages Directors and/or Vice Presidents overseeing service programs.
Responsible for hiring, training, evaluating, and developing leadership staff.
Ensures compliance with organizational policies and employment laws.
Core Competencies Leadership & Strategy
Visionary Leadership
Strategic Thinking
Change Management
Delegation
Innovation
People & Culture
Interpersonal Skills
Teamwork & Collaboration
Diversity & Inclusion
Ethics and Integrity
Leadership
Communication
Oral & Written Communication
Customer Service
Professionalism
Operations & Quality
Analytical Thinking
Problem Solving
Planning & Organizing
Quality Management
Cost Consciousness
Organizational Support
Decision-Making
Judgment
Motivation
Assessment of risk and safety
TransparencyMaster’s degree (M.A. or M.S.) required.
10+ years of progressive leadership experience, including executive-level oversight.
Licensure preferred; LCSW or LPC
Proven success in managing complex programs and cross-functional teams across a large geographic footprint.
Extensive understanding of trauma-informed care, nonprofit service delivery with the social services array including behavioral health and child welfare.
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The COO is a key member of the executive leadership team, responsible for overseeing the organization’s programs and services to ensure alignment with its mission, strategic goals, and commitment to high-quality outcomes. This exciting role leads cross-functional operations statewide, drives strategic initiatives, and fosters a positive workplace culture for all staff and consumers. The position reports directly to the CEO and may serve as acting CEO in their absence, ensuring continuity of leadership and operations.
Strategic & Operational Leadership
Lead the execution of strategic initiatives, including performance oversight and budget management, and deployment of our strategic plan.
Provide program updates to the board both verbally and written on a continual basis.
Translate the CEO’s vision into actionable plans across all departments and programs.
Exceptional leadership, shared decision-making, and empowering staff at every level.
Champion a culture of transparency, continuous learning, and staff wellness.
Collaborate with leadership teams to set organizational goals and monitor progress.
Program Oversight & Quality
Supervise program directors and ensure services are mission-aligned and outcome-driven.
Oversee program evaluations, licensing, and accreditation compliance.
Play a key role in expanding our trauma-informed care model and strengthening partnerships with schools, courts, and community agencies.
Lead preparations for site visits by state regulators, grant funders and the Council on Accreditation.
Provide financial acumen and expertise related to program budgets, oversee and monitor budgets and collaborate with the CFO and CEO to ensure fiscal goals are met or exceeded per fiscal year.
Partner with internal quality improvement teams to drive employee-led enhancements.
Ensure outcomes are monitored and met as it relates to each funding source.
Utilize data measures and key performance indicators to support and celebrate exceptional services and employee engagement.
Culture & People
Promote a trauma-informed, inclusive, and healthy work environment.
Equity-centered culture rooted in compassion and accountability.
Use feedback from staff surveys, exit interviews, and direct engagement to improve culture, continuous quality improvement and a best-in-class workplace.
Support hiring, training, performance management, and professional development of program leaders.
External Relations & Collaboration
Maintain strong relationships with referral sources, funders, and community partners.
Represent the organization in fundraising, public relations, and external engagements as needed.
Work closely with finance, human resources, information technology, quality assurance, facilities and development to ensure operational excellence.
Supervisory Scope
Directly manages Directors and/or Vice Presidents overseeing service programs.
Responsible for hiring, training, evaluating, and developing leadership staff.
Ensures compliance with organizational policies and employment laws.
Core Competencies Leadership & Strategy
Visionary Leadership
Strategic Thinking
Change Management
Delegation
Innovation
People & Culture
Interpersonal Skills
Teamwork & Collaboration
Diversity & Inclusion
Ethics and Integrity
Leadership
Communication
Oral & Written Communication
Customer Service
Professionalism
Operations & Quality
Analytical Thinking
Problem Solving
Planning & Organizing
Quality Management
Cost Consciousness
Organizational Support
Decision-Making
Judgment
Motivation
Assessment of risk and safety
TransparencyMaster’s degree (M.A. or M.S.) required.
10+ years of progressive leadership experience, including executive-level oversight.
Licensure preferred; LCSW or LPC
Proven success in managing complex programs and cross-functional teams across a large geographic footprint.
Extensive understanding of trauma-informed care, nonprofit service delivery with the social services array including behavioral health and child welfare.
#J-18808-Ljbffr