CAQH
Position Summary
The Manager, UX Design is responsible for creating, maintaining, and advancing the CAQH Design Language System (DLS) to ensure brand continuity, accessibility, and user experience consistency across CAQH solutions. This role partners with product, technology, and research teams to design intuitive, high-quality experiences that achieve business goals while advocating for user needs. The Manager leads design efforts from concept through delivery, leveraging user research, analytics, and design thinking to continuously improve CAQH’s digital solutions. Full‑time remote, exempt position reporting to the Chief Product Officer. Base Salary Range: $125,000 – $155,000 annually. Responsibilities
Develop, maintain, and evolve the CAQH Design Language System to promote usability, consistency, and ADA compliance. Translate research insights into user journeys, personas, wireframes, prototypes, and high‑fidelity designs that reflect CAQH’s brand identity. Partner with UX Strategy, product management, and technology teams to define requirements and design experiences optimized for multiple devices and interfaces. Apply user‑centered design methodologies, including rapid prototyping, usability testing, and iterative feedback, to create innovative solutions. Establish and enforce usability heuristics and interaction models across CAQH applications. Collaborate with internal stakeholders to communicate design concepts, workflows, and specifications for efficient implementation. Identify design challenges and develop solutions that balance business objectives, technology constraints, and user needs. Conduct competitive analyses and user testing to evaluate UX effectiveness and recommend improvements. Ensure design quality through review and validation of production‑ready development. Supervisory Responsibilities
Provide guidance to junior designers, contractors, or interns on design methods, tools, and deliverables. Skills
Expertise in UX/UI design tools such as Figma, Maze, and similar platforms. Working knowledge of HTML5, CSS3, JavaScript; familiarity with .NET front‑end development preferred. Ability to apply design thinking and information architecture principles to complex problems. Deep understanding of mobile‑first and responsive design. Strong grasp of user‑centered design, accessibility, and usability best practices. Skilled in creating and communicating design processes, solutions, and ideas clearly to stakeholders. Ability to balance innovation with business priorities and technology requirements. Collaborative, flexible, and open to feedback, with a demonstrated passion for UX design and innovation. Experience
Five or more years of experience in UX/UI design. Healthcare industry experience preferred. Education
Bachelor’s degree required; preferred fields include Design, Computer Science, Information Management, Usability, or Human‑Computer Interaction. Relevant UX/UI design certifications required. Who We Are
The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States. What You Get
CAQH offers competitive compensation along with an extensive benefits package for all full‑time employees, including medical, dental, and vision coverage, tuition assistance, and a 401(k). We offer full‑time remote work to all staff from any location and maintain a physical office in downtown Washington, DC. Equal Opportunity Statement
CAQH is an equal opportunity employer. We recruit, hire, train, and promote individuals without regard to race, color, religion, sex, national origin, ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, or any other characteristic protected by law. CAQH will not tolerate unlawful discrimination, and any such conduct is strictly prohibited. Employee Rights
Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need an accommodation to apply for this position, contact CAQH Human Resources at 202‑517‑0436.
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The Manager, UX Design is responsible for creating, maintaining, and advancing the CAQH Design Language System (DLS) to ensure brand continuity, accessibility, and user experience consistency across CAQH solutions. This role partners with product, technology, and research teams to design intuitive, high-quality experiences that achieve business goals while advocating for user needs. The Manager leads design efforts from concept through delivery, leveraging user research, analytics, and design thinking to continuously improve CAQH’s digital solutions. Full‑time remote, exempt position reporting to the Chief Product Officer. Base Salary Range: $125,000 – $155,000 annually. Responsibilities
Develop, maintain, and evolve the CAQH Design Language System to promote usability, consistency, and ADA compliance. Translate research insights into user journeys, personas, wireframes, prototypes, and high‑fidelity designs that reflect CAQH’s brand identity. Partner with UX Strategy, product management, and technology teams to define requirements and design experiences optimized for multiple devices and interfaces. Apply user‑centered design methodologies, including rapid prototyping, usability testing, and iterative feedback, to create innovative solutions. Establish and enforce usability heuristics and interaction models across CAQH applications. Collaborate with internal stakeholders to communicate design concepts, workflows, and specifications for efficient implementation. Identify design challenges and develop solutions that balance business objectives, technology constraints, and user needs. Conduct competitive analyses and user testing to evaluate UX effectiveness and recommend improvements. Ensure design quality through review and validation of production‑ready development. Supervisory Responsibilities
Provide guidance to junior designers, contractors, or interns on design methods, tools, and deliverables. Skills
Expertise in UX/UI design tools such as Figma, Maze, and similar platforms. Working knowledge of HTML5, CSS3, JavaScript; familiarity with .NET front‑end development preferred. Ability to apply design thinking and information architecture principles to complex problems. Deep understanding of mobile‑first and responsive design. Strong grasp of user‑centered design, accessibility, and usability best practices. Skilled in creating and communicating design processes, solutions, and ideas clearly to stakeholders. Ability to balance innovation with business priorities and technology requirements. Collaborative, flexible, and open to feedback, with a demonstrated passion for UX design and innovation. Experience
Five or more years of experience in UX/UI design. Healthcare industry experience preferred. Education
Bachelor’s degree required; preferred fields include Design, Computer Science, Information Management, Usability, or Human‑Computer Interaction. Relevant UX/UI design certifications required. Who We Are
The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States. What You Get
CAQH offers competitive compensation along with an extensive benefits package for all full‑time employees, including medical, dental, and vision coverage, tuition assistance, and a 401(k). We offer full‑time remote work to all staff from any location and maintain a physical office in downtown Washington, DC. Equal Opportunity Statement
CAQH is an equal opportunity employer. We recruit, hire, train, and promote individuals without regard to race, color, religion, sex, national origin, ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, or any other characteristic protected by law. CAQH will not tolerate unlawful discrimination, and any such conduct is strictly prohibited. Employee Rights
Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you need an accommodation to apply for this position, contact CAQH Human Resources at 202‑517‑0436.
#J-18808-Ljbffr