Liberty Mutual Insurance
Service Director - Construction
Liberty Mutual Insurance, Baltimore, Maryland, United States, 21276
Service Director - Construction
Liberty Mutual Insurance
Pay Range Base pay range: $92,000.00/yr - $171,000.00/yr
Description As a Service Director focused on our Construction book of business, you will plan, evaluate and monitor the delivery of service commitments to ensure risk control services are delivered effectively and efficiently. You will assess the customer's overall risk for underwriting purposes, develop effective relationships with customers, business partners and peers, handle special customer situations, conduct periodic workload reviews, and perform prospect and service work as necessary.
Responsibilities
Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations.
Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual.
Participates in actively acquiring and retaining profitable business, provides consultation and expert analysis to assist the account team with new business solicitation, and keeps underwriting, account and Risk Control team apprised of significant changes.
Evaluates use of resources, quality of service, utilization of programs, productivity, net gain in book of business and other key indicators, identifies opportunities and designs projects that improve results.
Provides major loss source analyses, products and training.
Fulfills risk assessment and service requirements as assigned.
Trains field and Home Office employees in service related functions and activities, designs and implements customer training programs, makes presentations at customer training and other functions.
Qualifications
Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing).
Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability.
Demonstrated ability to retrieve and enter information using proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
Knowledge and skills required are normally acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
Travel may be required.
About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Seniority level Not Applicable
Employment type Full-time
Job function Analyst
Industries Insurance
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Pay Range Base pay range: $92,000.00/yr - $171,000.00/yr
Description As a Service Director focused on our Construction book of business, you will plan, evaluate and monitor the delivery of service commitments to ensure risk control services are delivered effectively and efficiently. You will assess the customer's overall risk for underwriting purposes, develop effective relationships with customers, business partners and peers, handle special customer situations, conduct periodic workload reviews, and perform prospect and service work as necessary.
Responsibilities
Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations.
Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual.
Participates in actively acquiring and retaining profitable business, provides consultation and expert analysis to assist the account team with new business solicitation, and keeps underwriting, account and Risk Control team apprised of significant changes.
Evaluates use of resources, quality of service, utilization of programs, productivity, net gain in book of business and other key indicators, identifies opportunities and designs projects that improve results.
Provides major loss source analyses, products and training.
Fulfills risk assessment and service requirements as assigned.
Trains field and Home Office employees in service related functions and activities, designs and implements customer training programs, makes presentations at customer training and other functions.
Qualifications
Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing).
Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability.
Demonstrated ability to retrieve and enter information using proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
Knowledge and skills required are normally acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
Travel may be required.
About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
Seniority level Not Applicable
Employment type Full-time
Job function Analyst
Industries Insurance
#J-18808-Ljbffr