MedImpact Healthcare Systems, Inc.
Account Manager II
MedImpact Healthcare Systems, Inc., San Diego, California, United States, 92189
Join to apply for the
Account Manager II
role at
MedImpact Healthcare Systems, Inc.
Exempt: United States of America (Exempt)
$60,987 - $80,808 - $100,628
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
Job Description This position is responsible for leading and managing all operational aspects of servicing and retaining clients. It includes managing the transition of new business, ensuring consistent customer satisfaction throughout the client life cycle from conception to renewal, delivering successful projects, building solid business relationships, and executing delivery of additional revenue to MedImpact.
What You Get To Do
Develops, builds, and maintains solid client business relationships from onboarding through renewal.
Ensures appropriate levels of service and operational support to assigned clients.
Proactively maintain and improve service performance levels, resolving issues and raising customer satisfaction.
Actively leads core client team in meeting client needs during relationship management and renewal phases.
Adheres to strict procedural and quality standards, including thorough documentation and testing protocols.
Leads the onboarding implementation process for new business and new implementations.
Utilizes project management skills to track milestones and deliverables, providing status updates to leadership.
Effectively educates the client to MedImpact systems and processes.
Manages the client and consultant in compliance with client service agreement.
Partners with multiple business units to ensure accurate claims adjudication set ups.
Understands, documents, and communicates clients’ technical and service specifications across the organization.
Analyzes claims results and addresses discrepancies, inaccuracies, anomalies, unexpected consequences.
Takes accountability for expeditious resolution of adjudication configuration issues.
Completes special projects as assigned, providing regular feedback to management on client requirement status and business development opportunities.
Supervisory Responsibilities This job has no supervisory responsibilities.
Education And/or Experience For consideration candidates will need:
Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of four years of account management or related client services experience, and at least four plus years experience with Project Management or Project Coordination using best practices for project methodology.
Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management, managed healthcare service organization, insurance company, or other health related entity.
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Computer Skills
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
Intermediate to advanced knowledge in Visio.
Experience as a user of multiple business software applications is required.
Certificates, Licenses, Registrations Pharmacy Technician license or national certification desired. Successful completion of MedImpact Internal Certifications required within one year of active employment in role (e.g., MedAccess Certification, Cognos and Med Coaching Certification).
Other Skills And Abilities
Must be exceptionally consultative face to face with clients.
Outstanding numeric, verbal, written, logic, and analytical skills.
Excellent organization, written and verbal communication skills.
Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients.
Good business acumen and understanding of the business processes of PBM services.
Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure.
Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities.
Demonstrated ability to positively interact with clients at all levels of their organization.
Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines.
Travel This position requires domestic travel of up to 30% of the time.
The Perks
Medical / Dental / Vision / Wellness Programs.
Paid Time Off / Company Paid Holidays.
Incentive Compensation.
401K with Company match.
Life and Disability Insurance.
Tuition Reimbursement.
Employee Referral Bonus.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Hospitals and Health Care
Equal Opportunity Employer, Male/Female/Disabilities/Veterans
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr
Account Manager II
role at
MedImpact Healthcare Systems, Inc.
Exempt: United States of America (Exempt)
$60,987 - $80,808 - $100,628
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
Job Description This position is responsible for leading and managing all operational aspects of servicing and retaining clients. It includes managing the transition of new business, ensuring consistent customer satisfaction throughout the client life cycle from conception to renewal, delivering successful projects, building solid business relationships, and executing delivery of additional revenue to MedImpact.
What You Get To Do
Develops, builds, and maintains solid client business relationships from onboarding through renewal.
Ensures appropriate levels of service and operational support to assigned clients.
Proactively maintain and improve service performance levels, resolving issues and raising customer satisfaction.
Actively leads core client team in meeting client needs during relationship management and renewal phases.
Adheres to strict procedural and quality standards, including thorough documentation and testing protocols.
Leads the onboarding implementation process for new business and new implementations.
Utilizes project management skills to track milestones and deliverables, providing status updates to leadership.
Effectively educates the client to MedImpact systems and processes.
Manages the client and consultant in compliance with client service agreement.
Partners with multiple business units to ensure accurate claims adjudication set ups.
Understands, documents, and communicates clients’ technical and service specifications across the organization.
Analyzes claims results and addresses discrepancies, inaccuracies, anomalies, unexpected consequences.
Takes accountability for expeditious resolution of adjudication configuration issues.
Completes special projects as assigned, providing regular feedback to management on client requirement status and business development opportunities.
Supervisory Responsibilities This job has no supervisory responsibilities.
Education And/or Experience For consideration candidates will need:
Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following:
A minimum of four years of account management or related client services experience, and at least four plus years experience with Project Management or Project Coordination using best practices for project methodology.
Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management, managed healthcare service organization, insurance company, or other health related entity.
Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.
Computer Skills
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
Intermediate to advanced knowledge in Visio.
Experience as a user of multiple business software applications is required.
Certificates, Licenses, Registrations Pharmacy Technician license or national certification desired. Successful completion of MedImpact Internal Certifications required within one year of active employment in role (e.g., MedAccess Certification, Cognos and Med Coaching Certification).
Other Skills And Abilities
Must be exceptionally consultative face to face with clients.
Outstanding numeric, verbal, written, logic, and analytical skills.
Excellent organization, written and verbal communication skills.
Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients.
Good business acumen and understanding of the business processes of PBM services.
Good decision-making skills, including expert problem-solving skills, problem analysis and discernment under pressure.
Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities.
Demonstrated ability to positively interact with clients at all levels of their organization.
Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines.
Travel This position requires domestic travel of up to 30% of the time.
The Perks
Medical / Dental / Vision / Wellness Programs.
Paid Time Off / Company Paid Holidays.
Incentive Compensation.
401K with Company match.
Life and Disability Insurance.
Tuition Reimbursement.
Employee Referral Bonus.
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Hospitals and Health Care
Equal Opportunity Employer, Male/Female/Disabilities/Veterans
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr