Medical Network of Alaska
Summary
The IT Manager oversees the daily operations and strategic direction of the organization’s information technology systems across multiple clinical locations. This role is responsible for ensuring the stability, security, and efficiency of infrastructure, systems, and support services while maintaining compliance with healthcare privacy and security standards. The IT Manager will lead a small team of IT professionals and coordinate with internal departments, vendors, and external partners to deliver reliable, high-quality technology services.
Essential Duties and Responsibilities Leadership & Operations
Supervise and mentor IT staff, including Helpdesk Technicians and Systems/Network Administrators.
Oversee day-to-day IT operations supporting clinical and administrative sites.
Prioritize and manage incidents, service requests, and projects to ensure timely resolution.
Maintain accurate IT documentation, asset inventory, and standard operating procedures.
Serve as escalation point for complex technical or service delivery issues.
Infrastructure & Systems Management
Administer and maintain on-premises and cloud environments including Active Directory, VMware, Microsoft 365, and Azure.
Oversee network infrastructure including firewalls (SonicWall), switches (Juniper), and wireless systems (Meraki).
Manage backup and disaster recovery systems (Veeam, SAN/NAS environments).
Coordinate upgrades, patching, and lifecycle management for servers, endpoints, and network devices.
Security & Compliance
Enforce cybersecurity standards and HIPAA compliance across all systems and processes.
Support endpoint protection, MFA, access control, and audit readiness.
Participate in risk assessments, business continuity planning, and data retention initiatives.
Partner with compliance and leadership teams to address security incidents or regulatory requirements.
Vendor & Project Management
Manage relationships with vendors, MSPs, and service providers.
Evaluate new technologies and recommend improvements aligned with organizational goals.
Coordinate IT projects such as migrations, system integrations, and clinical expansion support.
Assist in budget preparation, cost analysis, and procurement.
End User & Clinical Support
Ensure technology supports patient care delivery with minimal downtime.
Maintain effective communication with clinical leadership and staff to align IT services with operational needs.
Oversee user onboarding/offboarding, device provisioning, and identity management.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Leadership & Team development.
Analytical ‑ Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Continuous Learning ‑ Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge ‑ Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology ‑ Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Design ‑ Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving ‑ Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management ‑ Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service ‑ Responds to requests for service and assistance; meets commitments.
Communications ‑ Keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation ‑ Exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus ‑ Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Oral Communication ‑ Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills; participates in meetings.
Teamwork ‑ Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Written Communication ‑ Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Delegation ‑ Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Quality Management ‑ Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership ‑ Inspires respect and trust; provides vision and inspiration to peers and subordinates.
Business Acumen ‑ Aligns work with strategic goals.
Ethics ‑ Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support ‑ Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking ‑ Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Adaptability ‑ Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
Personal Appearance ‑ Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality ‑ Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability ‑ Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative ‑ Seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities.
Innovation ‑ Develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
Judgement ‑ Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Planning/Organizing ‑ Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality ‑ Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity ‑ Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security ‑ Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5+ years of progressive IT experience, including at least 2 years in leadership or supervisory capacity.
Strong understanding of Microsoft 365 administration, Active Directory, networking, virtualization, and cybersecurity principles.
Experience with healthcare environments or other regulated industries (HIPAA, PHI).
Preferred
Experience with endpoint management platforms (ManageEngine Endpoint Central or similar).
Familiarity with Okta or similar identity providers.
Knowledge of EHR/EMR integrations (Athena, Nextech, or similar).
Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft, VMware, or CISSP).
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Essential Duties and Responsibilities Leadership & Operations
Supervise and mentor IT staff, including Helpdesk Technicians and Systems/Network Administrators.
Oversee day-to-day IT operations supporting clinical and administrative sites.
Prioritize and manage incidents, service requests, and projects to ensure timely resolution.
Maintain accurate IT documentation, asset inventory, and standard operating procedures.
Serve as escalation point for complex technical or service delivery issues.
Infrastructure & Systems Management
Administer and maintain on-premises and cloud environments including Active Directory, VMware, Microsoft 365, and Azure.
Oversee network infrastructure including firewalls (SonicWall), switches (Juniper), and wireless systems (Meraki).
Manage backup and disaster recovery systems (Veeam, SAN/NAS environments).
Coordinate upgrades, patching, and lifecycle management for servers, endpoints, and network devices.
Security & Compliance
Enforce cybersecurity standards and HIPAA compliance across all systems and processes.
Support endpoint protection, MFA, access control, and audit readiness.
Participate in risk assessments, business continuity planning, and data retention initiatives.
Partner with compliance and leadership teams to address security incidents or regulatory requirements.
Vendor & Project Management
Manage relationships with vendors, MSPs, and service providers.
Evaluate new technologies and recommend improvements aligned with organizational goals.
Coordinate IT projects such as migrations, system integrations, and clinical expansion support.
Assist in budget preparation, cost analysis, and procurement.
End User & Clinical Support
Ensure technology supports patient care delivery with minimal downtime.
Maintain effective communication with clinical leadership and staff to align IT services with operational needs.
Oversee user onboarding/offboarding, device provisioning, and identity management.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Leadership & Team development.
Analytical ‑ Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Continuous Learning ‑ Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge ‑ Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology ‑ Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Design ‑ Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving ‑ Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management ‑ Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Customer Service ‑ Responds to requests for service and assistance; meets commitments.
Communications ‑ Keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation ‑ Exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.
Managing Customer Focus ‑ Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Oral Communication ‑ Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills; participates in meetings.
Teamwork ‑ Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Written Communication ‑ Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Delegation ‑ Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Quality Management ‑ Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership ‑ Inspires respect and trust; provides vision and inspiration to peers and subordinates.
Business Acumen ‑ Aligns work with strategic goals.
Ethics ‑ Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support ‑ Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking ‑ Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Adaptability ‑ Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
Personal Appearance ‑ Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality ‑ Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability ‑ Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative ‑ Seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities.
Innovation ‑ Develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
Judgement ‑ Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Planning/Organizing ‑ Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Quality ‑ Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity ‑ Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security ‑ Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5+ years of progressive IT experience, including at least 2 years in leadership or supervisory capacity.
Strong understanding of Microsoft 365 administration, Active Directory, networking, virtualization, and cybersecurity principles.
Experience with healthcare environments or other regulated industries (HIPAA, PHI).
Preferred
Experience with endpoint management platforms (ManageEngine Endpoint Central or similar).
Familiarity with Okta or similar identity providers.
Knowledge of EHR/EMR integrations (Athena, Nextech, or similar).
Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft, VMware, or CISSP).
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