Rochester Regional Health is hiring: Supervisor Phlebotomy Services in City of R

Supervisor Phlebotomy Services at Rochester Regional Health, Canton-Potsdam Hospital, Potsdam, NY.

Summary

Under the direction of the Sr. Manager, supervises team members of Laboratory Services related to the daily operational needs of the department by ensuring that decisions related to operations are made within all department, hospital and regulatory guidelines. Implements processes that result in standardization of the department operations across the Rochester General Health System.

Responsibilities

• Coordinating with Specimen Procurement Lead, provide oversight to specimen procurement activities.
• Monitor the daily schedule and oversee handling of sick calls and dispatching staff as needed.
• Establish guidelines annually based on staffing and operations to approve ETO/PTO and disseminate process/policies to team members.
• Complete and sign off employee timesheets for Phlebotomy Services team members and submit for processing, maintaining bi‑weekly pay summary reflecting hours worked, charge backs, ETO, PTO, mileage and OT for department.
• Attend all meetings associated with the operations of the department, provide input as it relates to Phlebotomy Department Operations, and disseminate information to Sr. Manager and/or staff as appropriate.
• Work with Engineering, Purchasing and Materials Management to assure availability, delivery and maintenance of supplies and equipment required to guarantee department productivity within departmental fiscal requirements and responsibilities.
• Adhere to staffing and supply budgets, notifying Senior Manager of discrepancies.
• Serve as coach and mentor, maintain open communication with staff regarding operations, job performance and expectations. Provide education and counseling as needed and document performance issues for performance improvement.
• Accurately document, research and report patient complaints/concerns according to organizational policies and CMS guidelines.
• Review and update Department Policy and Procedure Manual annually, seeking approval for changes based on departmental, organizational or regulatory processes and communicate approved changes to team members, department Sr. Manager and other organizational departments and/or clients.
• Provide oversight for the completion of all Quality Assurance error documentation reports and maintain statistical data related to errors.
• Mentor, coach, educate and counsel team members related to performance issues.
• Work with the Education Coordinator to assure accuracy in all policies associated with specimen collection, completion of annual competencies and maintain department policies for COC Drug Screen Procedures and competency and monitor documentation on the competency and education of team members associated with DOT training for COC Drug Screens.
• Initiate and participate in the peer interview process for the hiring of all new team members.
• Perform probationary and annual performance appraisals for department team members and document as necessary.
• Interact with People Resources to provide support to team members to assure performance requirements of the position and standards of the organization are met, taking appropriate disciplinary action up to and including ending the employment relationship.
• Keep employee files in HR and Lab Administration up to date with performance appraisals, mandatory education, regulatory information, etc. Reviewing annually.
• Round, cascade information and huddle with team members and document as appropriate.
• Interact with clients, physicians and patients to assure that service standards and contractual obligations are being met.
• Proactively determine and eliminate operational issues inhibiting the provision of required service standards based on organizational expectations and contractual obligation.

Required Qualifications

• Valid NYS driver’s license.
• Computer skills required.
• Excellent communication skills, the ability to work with and reason with others, problem solving skills and the capability to work in a dynamic environment.
• Must have the knowledge of the skills required to perform the duties outlined under the duties and responsibilities of Phlebotomist, Sr. Phlebotomist and Specimen Procurement Lead.
• Must demonstrate competency through interaction with team members, clients, physicians and patients.
• 6 years relevant experience performing functions with progressively more responsibility.
• Supervisory or leadership experience required.

Preferred Qualifications

• Bachelor’s or Associate’s Degree preferred.

Education and Certifications

Valid NYS driver’s license, computer skills, 6 years relevant experience, supervisory experience. Bachelor’s or Associate’s Degree preferred.

Physical Requirements

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

Pay Range

$60,500.00 - $70,000.00

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.