Atria Management Company is hiring: Receptionist in Ann Arbor

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Location: Ann Arbor, MI

Responsibilities

• Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voicemail and forwards them to appropriate personnel.
• Takes and delivers messages or transfers calls to voicemail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other destinations (only if required by community).
• May perform other duties as assigned.

Qualifications

• High school diploma or GED; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.

Benefits

• Paid holidays and PTO.
• Annual anniversary rewards (starting at $500 for full‑time employees).
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results.
• Health, Dental, Vision, and Life Insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement (U.S. Based Communities).

Application Process

To apply, click the “Apply Now” button on this job posting. Complete the online application and submit. You will receive a confirmation email shortly after.

Employment Type

• Full‑time

Seniority Level

• Entry level