Airline Customer Service Manager IAH Job at Hallmark Aviation in Houston

Job Description

Join to apply for the Airline Customer Service Manager IAH role at Hallmark Aviation. Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Requirements and Skills

• Proven leadership abilities & organizational skills


• 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred


• Excellent interpersonal, coaching and counseling skills


• Understand that staff development is a leader’s responsibility


• Self-driven focus on customer and client satisfaction


• Ability to excel under pressure of meeting extreme deadlines


• Able to communicate effectively, both verbally and in writing


• Experienced in planning a roster and monitoring work schedules


• Able to solve daily problems and make quick decisions within the operation


• Flexible and able to promote positive attitudes from subordinates


• Computer software (Word & Excel), typing, and ticketing experience


• Able to work varied hours


• Provide hands-on supervision of the staff and delegate workload


• Provide direct customer relations support


• Ensure that account operates according to schedule and service level agreements


• Recruit, interview, and hire staff


• Oversee the long-term analysis of manpower needs, groom potential leaders


• Ensure cross training as well as provide new and refresher training for staff members


• Manage attendance records and ensure appropriate shift coverage


• Handle discipline and motivation issues


• Process promotion, demotion and termination paperwork


• Enforce safety, security, and grooming standards


• Administer performance reward programs


• Control the budget for labor costs and allocation

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Location and Compensation

Job Location: IAH Airport, Texas, United States
Position Type: Full-Time
Salary: 45k to 50K
Language: English Required

Company Description

Leading above the wing ground handling company with over 32 years in the Business