Airline Customer Service Supervisor in Newark Airport Job at Hallmark Aviation i

Airline Customer Service Supervisor – Newark Airport

Hallmark Aviation is seeking a professional Airline Customer Service Supervisor to support the Airline Account Manager and oversee operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Location: Newark, NJ (EWR)

Department: Airline Operations

Required Skills:

• Excellent leadership abilities
• Excellent organizational skills
• Customer and client satisfaction focus
• Critical thinking and analytical skills
• Minimum 18 months airline operational experience preferred
• Very good rating on most recent evaluation
• Ability to work under extreme deadlines
• Effective verbal and written communication
• Problem solving and quick decision-making within operations (e.g., flight delays, cancellations)
• Thorough knowledge of airport operations (arrivals, departures, ticket counter)
• Good knowledge of airline reservations
• Computer skills: Word, Excel, typing, ticketing
• Occasional lifting up to 70 lbs.

Basic Requirements:

• At least 18 years old with a high school diploma or GED
• English proficient; other languages may be required
• Basic math skills (adding, subtracting, division, multiplying)
• Physical ability to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70 lbs.
• Reading and comprehension of reference materials, instructions, policies & procedures

Conditions of Employment: Will be discussed during the interview process.

Employment Type: Full-time

Seniority Level: Mid-Senior