IT Support Specialist Job at Jobs via Dice in Springfield

Position Overview

We are seeking a motivated and experienced IT Support Specialist to join our dynamic and fast‑paced IT team. In this Monday‑Friday 8‑5 hands‑on role, you will provide technology support and customer service to a multi‑company, multi‑state enterprise located at our Springfield, MO headquarters. Your responsibilities include using state‑of‑the‑art IT management and connectivity toolsets to support our back‑office and remote staff running the latest Windows 11 pro modern laptops, iOS and Android devices across our enterprise SD‑WAN, Cisco network, Office 365, cloud‑VOIP, MDM and asset management environments. This position has a unique additional focus on our new employee Enterprise Hires and Terms process.

Job Description

• Provide end‑user support for Microsoft Office 365 and Windows‑based software.
• Install, configure and monitor computer hardware, VOIP phones, Microsoft Azure and Windows‑based software, systems, networks and printers.
• Procure, inventory, set up and configure new hire and termed employee equipment and software.
• Maintain system security, inventory management, and perform ManageEngine and Apple Business Manager console activities to manage profiles/apps on devices.
• Implement and maintain mobile device management solutions, administer phone registration and advise on enterprise policies.
• Respond to service issues and requests sent through the help desk software in a timely manner.
• Support SD‑WAN, Cisco networking, Azure AD, cloud VOIP, Microsoft O365 Admin, SharePoint, Teams and new acquisition conversions.

General Qualifications And Requirements

• Proven skill set with an orientation to serve exhibiting qualities of compassion, passion, patience, honesty and optimism.
• Excellent verbal, written and interpersonal communication.
• Outstanding organizational and time‑management skills.
• Working knowledge of internet security, PHI & HIPAA, and data privacy principles.
• Ability to prioritize and meet goals.
• Physical ability to lean, stoop, lift and carry loads, as well as work under desks.
• Preferred: 1‑5 years of experience working in an IT role, experience with Apple Business Manager, ManageEngine, Microsoft Office 365 administration, and networking infrastructure (switches, firewalls, VLAN, wireless, SD‑WAN).

Additional Information

Phoenix Home Care & Hospice is an Equal Opportunity Employer. Phoenix is a drug‑free workplace and administers pre‑employment post‑offer drug testing.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology