Tive
Join to apply for the IT Support Specialist role at Tive.
At Tive, we imagine a fully‑transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.
Core Values
- Transparency First – We make everything visible so that everyone can operate better.
- Always seek simplicity – We strive to make things simpler.
- One Team – We have each other's backs.
- Relentless iteration – We continuously optimize and improve.
Responsibilities
- Providing first point of contact for Tive employees and addressing IT support requests.
- Setting up accounts, laptops and equipment; managing onboarding/offboarding.
- Acquiring laptops and equipment for Boston office and remote employees.
- Resolving IT requests via service desk portal.
- Working on projects to improve technical infrastructure.
- Maintaining security policies and practices.
- Documenting IT practices by creating knowledge‑base pages.
- Assisting People Ops with office maintenance tasks.
Qualifications
Must‑haves
- 2 or more years of experience working in the IT field at a business or organization.
- General knowledge of technologies including cybersecurity, cloud infrastructure, networking, cloud storage, collaboration tools, service desk, etc.
- Experience configuring and working in cloud‑based business systems, such as GSuite, Slack, Jira, Salesforce, Zoom, etc.
- Ability to work in a fast‑paced environment, problem‑solving skills and troubleshooting abilities.
- Familiarity with onboarding/offboarding employees (including shipping equipment and equipment retrieval).
- Excellent verbal/written communication and interpersonal skills.
Nice to haves
- Experience with identity service providers such as JumpCloud, Okta, or OneLogin.
- Experience with password manager solutions such as LastPass, 1Password or Keeper.
- Experience supporting Ubiquiti networking devices (firewalls, switches, and wireless access points).
- Familiarity with SOC 2 and ISO 27001 compliance and auditing (Vanta).
- Familiarity with software deployment and patch management from an MDM.
- Any IT certifications such as A+, Network+, Microsoft, Cisco, etc.
Location: Boston, MA – Onsite (5 days a week for first 3 months of 2026, then hybrid schedule).
Hours: 8:30am–4:30pm EST.
Benefits
- Competitive equity to ensure all employees have a sense of ownership.
- Autonomy and resources to build what you know.
- Office‑based or hybrid options.
- Opportunity to join a high‑impact company.
- Supporting a committed global team that backs each other.
We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal‑opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.