City of Saint Paul is hiring: IT Support Specialist in Fort Snelling Unorganized

The City of Saint Paul Regional Water Services is hiring an IT Support Specialist serving as a key member of the Information Services team, with primary responsibility for blending desktop and endpoint support with Virtual Desktop Infrastructure (VDI) and supporting end-user computing needs across a diverse device environment.

Responsibilities

• Respond to user requests by assisting with common issues such as password resets, account lockouts, network access, printing, and Microsoft 365 applications.
• Provide advanced troubleshooting for more complex problems including operating system errors, profile corruption, performance issues, and device reimaging.
• Support virtual desktop environments by assisting with golden image updates, desktop pool configurations, and resolving VDI session issues (VMware Horizon or Citrix preferred).
• Administer user accounts, group policies, and security settings within Active Directory and related tools.
• Assist with device lifecycle management, including laptops, thin clients, ruggedized field devices, and mobile hardware.
• Collaborate with infrastructure and security teams to ensure compliance and stability of the environment.
• Document troubleshooting steps and contribute to knowledge base articles to improve service delivery.

Qualifications

A Bachelor's Degree in Information Management, Computer Technology, or a related field and two (2) years of work experience related to Information Technology Support or a vacancy-related technical school certificate and four (4) years of work experience related to Information Technology Support.

A combination of education and experience to equal 6 years or more can be used to qualify for the position.

Preferred Qualifications

• Experience supporting VDI environments (e.g., VMware Horizon, Citrix, or similar).

Benefits

We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time.

Application

Submit a City of Saint Paul online application by the closing date.

Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)

• A resume

First time applying online?

Read our How to Apply Online Guide.

Need technical support?

For help with the online application, please call 1-855-524-5627.

Equity, Inclusion and Belonging

The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.

Equal Employment Opportunity Statement

The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.

Veteran’s Preference

If you are a veteran and would like to receive Veteran’s preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information.

Human Resources Contact Information

Danni Smith at 651-266-6566, Email: danni.smith@stpaul.gov. The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.