IT Support Technician Job at Jobs via Dice in Parsippany-Troy Hills

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Description

Job Summary: Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.

Responsibilities

• Configure and maintain workstations, headsets, and desk setups.
• Coordinate moves, additions, and changes (MACs) for contact center staff.
• Manage inventory and track equipment for new-hire onboarding.
• Image and deploy computers; troubleshoot hardware and software issues in a timely manner.
• Maintain peripherals (printers, scanners, etc.) and phone systems.
• Oversee home-office inventory.
• White-glove executive support.
• Remote clinic support: Provide desktop, printer, phone, peripheral, and software support for 180+ clinics.
• Execute clinic adds, moves, and wiring changes as part of special projects.
• Gather data, update and manage clinic inventory documentation.

Qualifications

• Experience with a trouble-ticketing system (e.g., service desk).
• Proficient in Microsoft Windows 10 and 11 environments.
• Strong knowledge of Microsoft Office, Teams, and SharePoint.
• Printer troubleshooting (HP, Epson, Canon).
• Network troubleshooting: Modems, routers, Ethernet wiring, wireless networking.
• Phone systems: RJ-11 and VoIP configuration and support.
• Fax: RJ-11 and e-fax troubleshooting.
• Experience creating and maintaining knowledgebase articles.
• Demonstrated multi-tasking abilities and excellent organizational skills.
• Communicate effectively with team members and end-users to understand their technical needs.
• Document all support activities and maintain accurate records of incidents and resolutions.
• Excellent problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Requirements: Strong organizational skills with attention to detail.
• PC Desktop — Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging, Service Desk, Ticketing System.

Equal Opportunity Statement

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.