DoorDash
Be among the first 25 applicants. 2 weeks ago.
About The Team You will be a part of the Network Operations Excellence (NOE) team, a component of Global Support and Integrity Operations (GSIO). The primary role is to provide the best support for Dashers, Consumers and Merchants to maximize customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash and improve key performance indicators (KPIs). To achieve this, the team will operate and execute support experiences.
About The Role We are looking for a detail-oriented and proactive Senior Analyst to join our Access Command team. In this role, you will play a key part in the delivery of mission-critical provisioning services for our global BPO support agents. You’ll ensure seamless tool access, conduct thorough compliance audits, and lead process improvement initiatives. In addition to access provisioning and audit responsibilities, you will also own documentation and workflow processes to support scalability and ensure operational consistency.
This is a high-ownership role requiring strong problem-solving skills, cross-functional collaboration, and the ability to manage technical complexities with confidence. You will report into the Strategic Planning & Execution Manager within the NOE organization.
Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.
Responsibilities
Provision and manage user access across multiple platforms (Weaver, Sigma, Snowflake, OKTA Admin, Salesforce, Jira, Slack, Amazon Connect, and proprietary DoorDash tools).
Support onboarding, offboarding, and lifecycle access management for internal and external (BPO) support teams.
Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards.
Triage high-priority access issues and work closely with vendor partners and internal stakeholders to resolve them swiftly.
Troubleshoot complex identity issues (authentication failures, provisioning errors, access discrepancies).
Lead continuous improvement initiatives such as SOP development, automation efforts, and system cleanups.
Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect.
Engage directly with senior leadership to manage escalations and drive alignment on strategic access initiatives.
Support and educate end-users on IAM processes and tools to promote efficiency and self-service.
Qualifications
Have 3+ years of experience in access management, provisioning, or technical support in a fast-paced, global environment.
Bachelor’s Degree.
Possess in-depth knowledge of security protocols, SOX/SOC compliance, and access control principles.
Are proficient with access management tools like OKTA, Jira, Salesforce, and Amazon Connect.
Have a working knowledge of SQL and can use it to troubleshoot and validate access data.
Demonstrate strong ownership, communication skills, and the ability to influence without authority.
Thrive in changing environments, learn new technologies quickly, and manage multiple priorities effectively.
Value clarity and structure, with proven experience documenting technical and operational workflows.
EEO Statement DoorDash is an equal opportunity employer. We celebrate a diverse workforce and are proud of the inclusive culture we have built. We are committed to providing a discrimination and harassment-free work environment at DoorDash. For more information please visit our Equal Opportunity page on our careers website.
Compensation Base salary local to employee work location. Range: $63,000—$105,900 USD. Compensation will be based on skills and experience.
Benefits DoorDash offers a comprehensive benefits package including 401(k) with employer match, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and basic life insurance, family assistance, and a mental health program.
Diversity & Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
#J-18808-Ljbffr
About The Team You will be a part of the Network Operations Excellence (NOE) team, a component of Global Support and Integrity Operations (GSIO). The primary role is to provide the best support for Dashers, Consumers and Merchants to maximize customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash and improve key performance indicators (KPIs). To achieve this, the team will operate and execute support experiences.
About The Role We are looking for a detail-oriented and proactive Senior Analyst to join our Access Command team. In this role, you will play a key part in the delivery of mission-critical provisioning services for our global BPO support agents. You’ll ensure seamless tool access, conduct thorough compliance audits, and lead process improvement initiatives. In addition to access provisioning and audit responsibilities, you will also own documentation and workflow processes to support scalability and ensure operational consistency.
This is a high-ownership role requiring strong problem-solving skills, cross-functional collaboration, and the ability to manage technical complexities with confidence. You will report into the Strategic Planning & Execution Manager within the NOE organization.
Must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to travel pending the needs of the business. Required to make bi-yearly trips for team on-sites.
Responsibilities
Provision and manage user access across multiple platforms (Weaver, Sigma, Snowflake, OKTA Admin, Salesforce, Jira, Slack, Amazon Connect, and proprietary DoorDash tools).
Support onboarding, offboarding, and lifecycle access management for internal and external (BPO) support teams.
Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards.
Triage high-priority access issues and work closely with vendor partners and internal stakeholders to resolve them swiftly.
Troubleshoot complex identity issues (authentication failures, provisioning errors, access discrepancies).
Lead continuous improvement initiatives such as SOP development, automation efforts, and system cleanups.
Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect.
Engage directly with senior leadership to manage escalations and drive alignment on strategic access initiatives.
Support and educate end-users on IAM processes and tools to promote efficiency and self-service.
Qualifications
Have 3+ years of experience in access management, provisioning, or technical support in a fast-paced, global environment.
Bachelor’s Degree.
Possess in-depth knowledge of security protocols, SOX/SOC compliance, and access control principles.
Are proficient with access management tools like OKTA, Jira, Salesforce, and Amazon Connect.
Have a working knowledge of SQL and can use it to troubleshoot and validate access data.
Demonstrate strong ownership, communication skills, and the ability to influence without authority.
Thrive in changing environments, learn new technologies quickly, and manage multiple priorities effectively.
Value clarity and structure, with proven experience documenting technical and operational workflows.
EEO Statement DoorDash is an equal opportunity employer. We celebrate a diverse workforce and are proud of the inclusive culture we have built. We are committed to providing a discrimination and harassment-free work environment at DoorDash. For more information please visit our Equal Opportunity page on our careers website.
Compensation Base salary local to employee work location. Range: $63,000—$105,900 USD. Compensation will be based on skills and experience.
Benefits DoorDash offers a comprehensive benefits package including 401(k) with employer match, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and basic life insurance, family assistance, and a mental health program.
Diversity & Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. DoorDash is committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
#J-18808-Ljbffr