Sierra Business Solution
Software Engineer, Product
Sierra Business Solution, San Francisco, California, United States, 94199
About Us
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in‑person company based in San Francisco, with growing offices in Atlanta, New York, and London.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co‑CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, most recently leading Google Labs and Google Workspace.
What You’ll Do Sierra’s engineering team has ~40 mostly senior engineers, in small autonomous teams oriented around customer problems. Here are some examples of what you’ll work on:
Agent Architecture: What primitives do we need to build agents that are steerable and verifiable, but also conversational and empathetic? How do we future‑proof this as LLMs evolve?
Retrieval: How do we ground answers in a customer’s knowledge base? How do we use retrieved context conversationally, handling cases where the answer is unclear or needs clarification from the user?
Evals: How do we measure an agent’s quality? How do we empower our customers to improve agent quality?
Voice: How do we make our chat agents “just work” over the phone? How do we deliver lifelike conversations at low latency?
Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real‑world scenario imaginable?
Content Management: How do we create intuitive, no‑code tools that allow anyone to guide and test AI agents?
Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non‑deterministic behavior, natural language interactions, and reliance on large language models?
Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self‑improving systems based on real‑world interactions, customer‑driven feedback, and self‑play?
What You’ll Bring
A passion for being on the frontier of AI products.
Motivation and high‑agency to drive outcomes – our high‑autonomy culture gives each team member lots of agency.
Alignment to our company values, finding balance between Craftsmanship, Customer Obsession, and Competitive Intensity.
4+ years hands‑on experience building production products and systems.
Experience and comfort building and shipping full‑stack solutions.
Degree in Computer Science or related field, or equivalent professional experience.
Even better…
Experience building AI‑powered products.
A sharp eye for design.
Experience with Go and TypeScript.
Experience building developer tooling, programming languages, or databases.
Leadership experience on technical projects or teams.
Our values
Trust: We build trust with our customers and each other by accountability, empathy, quality, and responsiveness.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes.
Craftsmanship: We get the details right, from words on the page to system architecture.
Intensity: We play to win and fix what isn’t best.
Family: We support and respect each other while celebrating achievements.
What We Offer
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee to keep you energized
Discretionary Benefit Stipend for where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra’s policies and are subject to change at any time. Eligible full‑time employees can participate in Sierra’s equity plans subject to the terms of the applicable plans and policies.
Sierra is an equal‑opportunity employer. We believe in diversity and are committed to an inclusive workplace.
We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
#J-18808-Ljbffr
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co‑CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, most recently leading Google Labs and Google Workspace.
What You’ll Do Sierra’s engineering team has ~40 mostly senior engineers, in small autonomous teams oriented around customer problems. Here are some examples of what you’ll work on:
Agent Architecture: What primitives do we need to build agents that are steerable and verifiable, but also conversational and empathetic? How do we future‑proof this as LLMs evolve?
Retrieval: How do we ground answers in a customer’s knowledge base? How do we use retrieved context conversationally, handling cases where the answer is unclear or needs clarification from the user?
Evals: How do we measure an agent’s quality? How do we empower our customers to improve agent quality?
Voice: How do we make our chat agents “just work” over the phone? How do we deliver lifelike conversations at low latency?
Simulation & Benchmarking: How can we craft a simulation platform to test AI agents against every real‑world scenario imaginable?
Content Management: How do we create intuitive, no‑code tools that allow anyone to guide and test AI agents?
Agent Development Lifecycle: How do we adapt traditional software development methodologies to accommodate AI agents’ non‑deterministic behavior, natural language interactions, and reliance on large language models?
Generative Agent Development: How do we accelerate agent creation using generative tools like Cursor and Claude Code? Can we build self‑improving systems based on real‑world interactions, customer‑driven feedback, and self‑play?
What You’ll Bring
A passion for being on the frontier of AI products.
Motivation and high‑agency to drive outcomes – our high‑autonomy culture gives each team member lots of agency.
Alignment to our company values, finding balance between Craftsmanship, Customer Obsession, and Competitive Intensity.
4+ years hands‑on experience building production products and systems.
Experience and comfort building and shipping full‑stack solutions.
Degree in Computer Science or related field, or equivalent professional experience.
Even better…
Experience building AI‑powered products.
A sharp eye for design.
Experience with Go and TypeScript.
Experience building developer tooling, programming languages, or databases.
Leadership experience on technical projects or teams.
Our values
Trust: We build trust with our customers and each other by accountability, empathy, quality, and responsiveness.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes.
Craftsmanship: We get the details right, from words on the page to system architecture.
Intensity: We play to win and fix what isn’t best.
Family: We support and respect each other while celebrating achievements.
What We Offer
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee to keep you energized
Discretionary Benefit Stipend for where it matters most
Free alphorn lessons
These benefits are further detailed in Sierra’s policies and are subject to change at any time. Eligible full‑time employees can participate in Sierra’s equity plans subject to the terms of the applicable plans and policies.
Sierra is an equal‑opportunity employer. We believe in diversity and are committed to an inclusive workplace.
We encourage you to apply even if your experience doesn’t precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
#J-18808-Ljbffr