Customer Service Assistant Job at Hustle Notice Biz in Minneapolis

Customer Service Assistant

Department: Iris Comm Lab

Employment Type: Full Time

Location: Minneapolis, MN

Compensation: $900 - $1,250 / week

Description

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

Job: On site. Location: Minneapolis, MN. Pay Range: $900 - $1,250 per week.

Key Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat
• Resolving customer complaints and issues in a timely and professional manner
• Providing detailed information about products and services to customers
• Maintaining customer records and updating account information
• Collaborating with other departments to ensure customer satisfaction
• Assisting customers with processing returns and exchanges

Skills, Knowledge and Expertise

• High school diploma or equivalent; a college degree is a plus
• Proven experience in a customer service role or related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Proficiency in using computer software and customer relationship management (CRM) systems
• Ability to work both independently and as part of a team

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.