Thompson Hotels
Event Planning Manager
We are recruiting an Event Planning Manager at Thompson Hotels Houston. This role coordinates flagship social events and corporate functions, ensuring flawless execution and guest satisfaction.
Benefits Free room nights and discounted rates for friends & family Medical, Dental, and Vision Insurance (30‑day waiting) 401K with company match Free parking Generous paid time off Paid family bonding time and adoption assistance Tuition reimbursement Employee stock purchase plan Retailer discounts (Apple, AT&T, Verizon, Headspace, etc.)
Responsibilities Develop and establish a full working knowledge of hotel operations, services and policies. Maintain visibility, professionalism, and integrity of the Sales & Events Department. Collaborate closely as a team player with the sales, marketing, and events team, and other hotel departments. Prioritize tasks and independently manage workflow based on business demands and department policies and procedures. Conduct in-person and virtual site inspections for existing and prospective clients. Clearly communicate hotel policies, procedures and services offered by the hotel to clients and planners. Manage work schedule strategically to be on-site during event times, site tours, menu tastings, and other meetings. Adhere to event contract terms, including key due dates and contracted minimums. Plan, organize, and execute events consistently meeting or exceeding client and planner expectations. Confirm all client requirements through the Catering Agreement, Sales Agreement, and Banquet Event Orders in writing to the client and all affected departments. Detail and review Event Orders (EOs) with clients and internal hotel departments. Manage and track room blocks, including rooming lists, pick-up reports, individual call-in, and online bookings in collaboration with the Reservations team. Monitor cut-off dates to ensure maximum room revenues have been achieved. Prepare for and actively participate in Weekly Group Resume meetings, Daily Standup meetings, and BEO meetings. Coordinate and communicate event logistics and timelines with all departments to ensure a seamless client experience. Maintain effective, consistent, and professional communication with clients and internal departments. Monitor event activities to ensure compliance with applicable Standard Operating Procedures, satisfaction of participants, and resolution of customer service issues or concerns. Manage revenue tracking, lead logs, commission payments, and forecast data for month-end reporting. Maintain and track accurate records and detailed communications in Envision. Ensure thorough organization and documentation in Hyatt Systems. Meet or exceed annual performance goals. Negotiate room blocks, room rates, function space, food and beverage prices, and resort services within approved booking guidelines. Responsible for all deposit and payment confirmations, reconcile final invoices with Finance/Shared Services Billing teams and clients. Perform additional duties as assigned by the Director of Sales, Marketing, and Events or the Director of Catering and Special Events.
Qualifications A true desire and passion for delivering exceptional service in a fast‑paced environment Refined and professional verbal and written communication skills Must be proficient in general computer applications Minimum of three years of hotel experience, with at least two years of hotel event planning Knowledge of Envision Sales and Social Tables Highly detailed‑oriented and organized Strong problem solving, reasoning, organizational, and training skills Requires full flexibility, including the ability to work weekends, nights, and/or holidays Thorough knowledge and understanding of best practices and procedures regarding event logistics, catering operations, food and beverage service, menu development and pricing Strong analytical skills with the ability to interpret data, assess situations, draw logical conclusions, and make sound recommendations Excellent negotiation, sales, and relationship‑building skills with clients, event planners, and internal departments
Location: Houston, TX | Salary: $55,000 - $60,000 | Seniority: Mid‑Senior | Type: Full‑time
#J-18808-Ljbffr
Benefits Free room nights and discounted rates for friends & family Medical, Dental, and Vision Insurance (30‑day waiting) 401K with company match Free parking Generous paid time off Paid family bonding time and adoption assistance Tuition reimbursement Employee stock purchase plan Retailer discounts (Apple, AT&T, Verizon, Headspace, etc.)
Responsibilities Develop and establish a full working knowledge of hotel operations, services and policies. Maintain visibility, professionalism, and integrity of the Sales & Events Department. Collaborate closely as a team player with the sales, marketing, and events team, and other hotel departments. Prioritize tasks and independently manage workflow based on business demands and department policies and procedures. Conduct in-person and virtual site inspections for existing and prospective clients. Clearly communicate hotel policies, procedures and services offered by the hotel to clients and planners. Manage work schedule strategically to be on-site during event times, site tours, menu tastings, and other meetings. Adhere to event contract terms, including key due dates and contracted minimums. Plan, organize, and execute events consistently meeting or exceeding client and planner expectations. Confirm all client requirements through the Catering Agreement, Sales Agreement, and Banquet Event Orders in writing to the client and all affected departments. Detail and review Event Orders (EOs) with clients and internal hotel departments. Manage and track room blocks, including rooming lists, pick-up reports, individual call-in, and online bookings in collaboration with the Reservations team. Monitor cut-off dates to ensure maximum room revenues have been achieved. Prepare for and actively participate in Weekly Group Resume meetings, Daily Standup meetings, and BEO meetings. Coordinate and communicate event logistics and timelines with all departments to ensure a seamless client experience. Maintain effective, consistent, and professional communication with clients and internal departments. Monitor event activities to ensure compliance with applicable Standard Operating Procedures, satisfaction of participants, and resolution of customer service issues or concerns. Manage revenue tracking, lead logs, commission payments, and forecast data for month-end reporting. Maintain and track accurate records and detailed communications in Envision. Ensure thorough organization and documentation in Hyatt Systems. Meet or exceed annual performance goals. Negotiate room blocks, room rates, function space, food and beverage prices, and resort services within approved booking guidelines. Responsible for all deposit and payment confirmations, reconcile final invoices with Finance/Shared Services Billing teams and clients. Perform additional duties as assigned by the Director of Sales, Marketing, and Events or the Director of Catering and Special Events.
Qualifications A true desire and passion for delivering exceptional service in a fast‑paced environment Refined and professional verbal and written communication skills Must be proficient in general computer applications Minimum of three years of hotel experience, with at least two years of hotel event planning Knowledge of Envision Sales and Social Tables Highly detailed‑oriented and organized Strong problem solving, reasoning, organizational, and training skills Requires full flexibility, including the ability to work weekends, nights, and/or holidays Thorough knowledge and understanding of best practices and procedures regarding event logistics, catering operations, food and beverage service, menu development and pricing Strong analytical skills with the ability to interpret data, assess situations, draw logical conclusions, and make sound recommendations Excellent negotiation, sales, and relationship‑building skills with clients, event planners, and internal departments
Location: Houston, TX | Salary: $55,000 - $60,000 | Seniority: Mid‑Senior | Type: Full‑time
#J-18808-Ljbffr