Stryker
Overview
Stryker is seeking a
Customer Quality Engineer
to join our team in Redmond, WA. This hybrid role supports continuous improvement efforts and ensures the highest level of product and process quality in post‑market environments. You’ll be responsible for leading investigations into customer complaints, nonconformances (NCs), and corrective and preventive actions (CAPAs), driving resolution and ensuring compliance. Work Flexibility
Hybrid: Candidates must reside within a commutable distance to Redmond, WA, and be able to work onsite several times per week. What you will do
Analyze and report post‑market data (e.g., complaints, service reports, MDR/MIRs, Q‑metrics) to identify trends and areas for improvement Lead and support complaint investigations, ensuring timely and thorough resolution Own and/or contribute to NC and CAPA investigations and records Support Change Orders (CO) and participate in design review processes Conduct and update risk analyses, including development of risk management documentation Calculate failure and harm occurrence ratings using field data Provide input on design feedback related to safety, durability, and reliability during design reviews and risk assessments Ensure compliance with internal quality procedures and regulatory requirements, including FDA Quality System Regulations (QSR’s) Support product field actions (PFAs), including investigation and documentation (e.g., HHEs, presentations) What you need
Basic Qualifications
Bachelor’s degree in Engineering, Science, or related discipline 0+ years of relevant experience Preferred Qualifications
Experience in a regulated industry (e.g., Medical Device, Aerospace) Knowledge of investigation methodologies (e.g., 8D, Root Cause Analysis) Familiarity with statistical analysis tools and techniques Understanding of ISO 13485, ISO 14971, and quality system regulations Experience developing or implementing design and process controls Compensation & Benefits
$79,500.00 – $123,500.00 salary plus bonus eligible and benefits. Individual pay is based on skills, experience, and other relevant factors. Health benefits include medical, prescription drug, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare support, wellbeing program, and tobacco cessation program. Financial benefits include HSA, FSAs, 401(k) plan, ESPP, basic life and AD&D insurance, and short‑term disability insurance. EEO Statement
Stryker is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, or any protected characteristic.
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Stryker is seeking a
Customer Quality Engineer
to join our team in Redmond, WA. This hybrid role supports continuous improvement efforts and ensures the highest level of product and process quality in post‑market environments. You’ll be responsible for leading investigations into customer complaints, nonconformances (NCs), and corrective and preventive actions (CAPAs), driving resolution and ensuring compliance. Work Flexibility
Hybrid: Candidates must reside within a commutable distance to Redmond, WA, and be able to work onsite several times per week. What you will do
Analyze and report post‑market data (e.g., complaints, service reports, MDR/MIRs, Q‑metrics) to identify trends and areas for improvement Lead and support complaint investigations, ensuring timely and thorough resolution Own and/or contribute to NC and CAPA investigations and records Support Change Orders (CO) and participate in design review processes Conduct and update risk analyses, including development of risk management documentation Calculate failure and harm occurrence ratings using field data Provide input on design feedback related to safety, durability, and reliability during design reviews and risk assessments Ensure compliance with internal quality procedures and regulatory requirements, including FDA Quality System Regulations (QSR’s) Support product field actions (PFAs), including investigation and documentation (e.g., HHEs, presentations) What you need
Basic Qualifications
Bachelor’s degree in Engineering, Science, or related discipline 0+ years of relevant experience Preferred Qualifications
Experience in a regulated industry (e.g., Medical Device, Aerospace) Knowledge of investigation methodologies (e.g., 8D, Root Cause Analysis) Familiarity with statistical analysis tools and techniques Understanding of ISO 13485, ISO 14971, and quality system regulations Experience developing or implementing design and process controls Compensation & Benefits
$79,500.00 – $123,500.00 salary plus bonus eligible and benefits. Individual pay is based on skills, experience, and other relevant factors. Health benefits include medical, prescription drug, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare support, wellbeing program, and tobacco cessation program. Financial benefits include HSA, FSAs, 401(k) plan, ESPP, basic life and AD&D insurance, and short‑term disability insurance. EEO Statement
Stryker is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, or any protected characteristic.
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