Sharp Brains
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International IT recruiter || B2B || Service Delivery Management (SDM)|| Project Coordinator|| Talent Acquisition||EMEA, US, UK, APAC|| Connecting… BACKFILL || FREELANCE || DISPATCH SUPPORT Key Responsibilities
Respond to and resolve Tier 2 support requests escalated from Tier 1.
Provide hands‑on support for desktops, laptops, printers, mobile devices, and other peripherals.
Troubleshoot OS, application, and network‑related issues (Windows/Mac environments).
Install, configure, and update software and hardware as required.
Support Microsoft 365 applications, Active Directory, and other enterprise tools.
Handle user account setups, password resets, and permission/access issues.
Collaborate with other IT teams or vendors to resolve complex incidents.
Document all support activities in the ticketing system and follow escalation procedures.
Requirements
Proven experience in Tier 2 desktop or end‑user support roles.
Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
Familiarity with ITSM platforms like ServiceNow or similar.
Good understanding of networking basics (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Ability to work independently and manage multiple support requests.
Seniority level Associate
Employment type Part-time
Job function Administrative
Industries: IT Services and IT Consulting
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Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Sharp Brains
International IT recruiter || B2B || Service Delivery Management (SDM)|| Project Coordinator|| Talent Acquisition||EMEA, US, UK, APAC|| Connecting… BACKFILL || FREELANCE || DISPATCH SUPPORT Key Responsibilities
Respond to and resolve Tier 2 support requests escalated from Tier 1.
Provide hands‑on support for desktops, laptops, printers, mobile devices, and other peripherals.
Troubleshoot OS, application, and network‑related issues (Windows/Mac environments).
Install, configure, and update software and hardware as required.
Support Microsoft 365 applications, Active Directory, and other enterprise tools.
Handle user account setups, password resets, and permission/access issues.
Collaborate with other IT teams or vendors to resolve complex incidents.
Document all support activities in the ticketing system and follow escalation procedures.
Requirements
Proven experience in Tier 2 desktop or end‑user support roles.
Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
Familiarity with ITSM platforms like ServiceNow or similar.
Good understanding of networking basics (TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Ability to work independently and manage multiple support requests.
Seniority level Associate
Employment type Part-time
Job function Administrative
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Sharp Brains by 2x
Sign in to set job alerts for “Desktop Specialist” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr