PepsiCo
Overview
The Sustain Engineer within PepsiCo’s Sustain and Operations team, part of the S&T Digital Product and Application organization, serves as the primary liaison between product groups, end‑users, internal teams, and vendors for Supply Chain & Enabling Function applications. The role ensures operational excellence, drives proactive risk management, and improves automation and issue resolution to sustain PepsiCo’s digital products. The position focuses on supporting and optimizing Global Supply Chain applications. Responsibilities
Navigate and triage solutions to minimize downtime and meet Service Level Agreements. Manage end‑user support and coordinate across the Supply Chain development team with the delivery management team. Mentor application support analysts and partner with Operations Analysts. Provide advanced technical support for complex application issues and root‑cause analysis. Act as first‑line escalation for Customer Success Managers and Operations Leads. Escalate issues to external Capability & Sector Deployment teams as needed. Identify process improvement opportunities and implement changes to enhance efficiency and customer satisfaction. Review service reports and partner with Customer Success Managers to ensure SLA compliance. Drive standard support processes and best practices in collaboration with external teams. Own the Operations Incident, Problem and Risk backlog, coordinating with Product Managers for improvement through planned Change & Release records in ServiceNow. Plan and monitor smooth transition of applications from Hypercare to Production Support. Partner with Engineering Release Managers to review Hypercare Checklists and ensure alignment with Customer Success Managers. Review planned system maintenance against global/sector downtime calendars, assessing impact and coordinating with vendors and software asset management. Support annual Technology Lifecycle Management Roadmap for future growth aligned with AOP. Validate Service Level reporting and share insights with Senior Leadership. Provide positive feedback to vendors & peers and celebrate successes. Compensation & Benefits
Estimated compensation range: $89,000 – $149,000. Location‑specific salary based on job‑related qualifications. Annual bonus potential of 10% of base salary. Paid time off including parental leave, vacation, sick, and bereavement leave. Comprehensive benefits package: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts; Employee Assistance Program (EAP); Accident, Group Legal, Life, and Defined Contribution Retirement Plan. Qualifications
5+ years of operations support and incident management with ITSM metric reporting and service improvement plans. Leadership and influencing experience a strong plus. Familiarity with Supply Chain workflows and impact assessment during outages. Experience planning and executing product transitions to sustain methodologies. Strong knowledge of agile methodologies and working with multiple scrum teams. Bachelor’s Degree. Technical Expertise
Experience configuring workflows, automation, and platform customizations. Diagnose and resolve configuration issues across Supply Chain applications. ServiceNow ITSM Incident Management & Reporting. Experience
Excellent verbal and written communication skills and the ability to influence senior management. Positive, flexible attitude and proactive impact driving. Strong leadership, organizational and interpersonal skills. Experience working with ADO & ServiceNow. Differentiating Competencies
Forward Thinking: Recommend product improvements based on user and system data. Incident Management: Articulate urgent incidents and translate business impact into root‑cause analysis. Driving for Results: Persist and resolve tough issues with a “can‑do” attitude. Decision Making: Analyze complex problems for actionable, pragmatic solutions. Collaborating: Deliver results and keep others informed to avoid surprises. Communicating & Influencing: Build clear, concise narratives for technical and non‑technical stakeholders. Motivating & Inspiring Others: Demonstrate passion and a positive workplace attitude. Technical Knowledge and Skills: Strong ServiceNow, AppDynamics, or other AIOps skillsets; Incident Management & Reporting; Power BI knowledge a plus. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer. If you would like more information about your EEO rights, please download the available EEO documents.
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The Sustain Engineer within PepsiCo’s Sustain and Operations team, part of the S&T Digital Product and Application organization, serves as the primary liaison between product groups, end‑users, internal teams, and vendors for Supply Chain & Enabling Function applications. The role ensures operational excellence, drives proactive risk management, and improves automation and issue resolution to sustain PepsiCo’s digital products. The position focuses on supporting and optimizing Global Supply Chain applications. Responsibilities
Navigate and triage solutions to minimize downtime and meet Service Level Agreements. Manage end‑user support and coordinate across the Supply Chain development team with the delivery management team. Mentor application support analysts and partner with Operations Analysts. Provide advanced technical support for complex application issues and root‑cause analysis. Act as first‑line escalation for Customer Success Managers and Operations Leads. Escalate issues to external Capability & Sector Deployment teams as needed. Identify process improvement opportunities and implement changes to enhance efficiency and customer satisfaction. Review service reports and partner with Customer Success Managers to ensure SLA compliance. Drive standard support processes and best practices in collaboration with external teams. Own the Operations Incident, Problem and Risk backlog, coordinating with Product Managers for improvement through planned Change & Release records in ServiceNow. Plan and monitor smooth transition of applications from Hypercare to Production Support. Partner with Engineering Release Managers to review Hypercare Checklists and ensure alignment with Customer Success Managers. Review planned system maintenance against global/sector downtime calendars, assessing impact and coordinating with vendors and software asset management. Support annual Technology Lifecycle Management Roadmap for future growth aligned with AOP. Validate Service Level reporting and share insights with Senior Leadership. Provide positive feedback to vendors & peers and celebrate successes. Compensation & Benefits
Estimated compensation range: $89,000 – $149,000. Location‑specific salary based on job‑related qualifications. Annual bonus potential of 10% of base salary. Paid time off including parental leave, vacation, sick, and bereavement leave. Comprehensive benefits package: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts; Employee Assistance Program (EAP); Accident, Group Legal, Life, and Defined Contribution Retirement Plan. Qualifications
5+ years of operations support and incident management with ITSM metric reporting and service improvement plans. Leadership and influencing experience a strong plus. Familiarity with Supply Chain workflows and impact assessment during outages. Experience planning and executing product transitions to sustain methodologies. Strong knowledge of agile methodologies and working with multiple scrum teams. Bachelor’s Degree. Technical Expertise
Experience configuring workflows, automation, and platform customizations. Diagnose and resolve configuration issues across Supply Chain applications. ServiceNow ITSM Incident Management & Reporting. Experience
Excellent verbal and written communication skills and the ability to influence senior management. Positive, flexible attitude and proactive impact driving. Strong leadership, organizational and interpersonal skills. Experience working with ADO & ServiceNow. Differentiating Competencies
Forward Thinking: Recommend product improvements based on user and system data. Incident Management: Articulate urgent incidents and translate business impact into root‑cause analysis. Driving for Results: Persist and resolve tough issues with a “can‑do” attitude. Decision Making: Analyze complex problems for actionable, pragmatic solutions. Collaborating: Deliver results and keep others informed to avoid surprises. Communicating & Influencing: Build clear, concise narratives for technical and non‑technical stakeholders. Motivating & Inspiring Others: Demonstrate passion and a positive workplace attitude. Technical Knowledge and Skills: Strong ServiceNow, AppDynamics, or other AIOps skillsets; Incident Management & Reporting; Power BI knowledge a plus. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer. If you would like more information about your EEO rights, please download the available EEO documents.
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