KeyBank
Lead Servicing Officer (Commercial Construction Portfolio)
KeyBank, Denver, Colorado, United States, 80285
Overview
Lead Servicing Officer (Commercial Construction Portfolio) at KeyBank – Denver, Colorado. Job Summary
Responsible for servicing an assigned Construction portfolio of moderate to high complexity loans across the Community Development Lending, Institutional Real Estate, and Healthcare Real Estate lines of business. Primary focus is non‑owner occupied construction/interim loan servicing. Provide excellent communication with lending staff and partners supported by the IPG/IRE/HC teams. Client segment focus is local and regional private developers and some public companies. Responsibilities
Support client service functions for credit and non‑credit products offered by the Real Estate Capital Division. Manage all post‑closing services for an assigned portfolio of moderate to high complexity loans, including single‑bank and multi‑bank participations/syndications. Prioritize and handle multiple tasks in a high‑volume environment. Provide backup for all aspects of servicing for team members. Assist in pre‑closing process by reviewing project budgets, hard and soft cost requisitions, equity components, loan documents, and attending meetings. Prepare and maintain draw files, collateral release documents, tenant rent roll verification, and letter of credit issuance. Review and approve draw requests for completeness and integrity of AIA and supporting documentation. Analyze budgets and sources/uses of funds to identify exceptions or changes and ensure compliance with monitoring requirements. Initiate and analyze monitoring requirements – title/tax updates, insurance, inspection, survey, permits, inventory controls, and lease‑up requirements. Process financial and collateral transactions, rate, commitment, and collateral changes, loan payments, tax and insurance escrows, and quarterly loan reviews. Maintain DDA Restricted Collateral Accounts – account opening, disbursements, reconciliations, hold level maintenance, and account closing. Ensure data integrity in the system of record, posting transactions, onboarding new loans, and processing modifications and amendments. Communicate problems/issues promptly to Manager and/or RM. Collaborate with RMs to provide superior client service and achieve goals for cash management services and off‑balance sheet transitions. Provide expertise on system requirements and project status, resolve client service and risk management issues, and assist in new project participation. Perform other duties as assigned. Qualifications
Bachelor’s Degree or equivalent commercial loan experience (preferred). 3+ years of related experience, preferably in commercial construction lending. Strong knowledge of construction and financing, including loan structures, title/liens, documentation, and industry practices for draw processing and releases. Familiarity with multi‑bank loan participations and syndications. Proficiency in commercial loan documentation and closing. Strong problem‑solving, decision‑making, and interpersonal communication skills. Ability to manage multiple tasks in a high‑volume environment. Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote. Core Competencies
Accountability – Demonstrates honesty, responsibility, and reliability. Business Acumen – Applies industry knowledge and risk management philosophy. Client Focus – Delivers outstanding service and seeks client satisfaction. Develop Self, Staff & Others – Pursues continuous learning and shares knowledge. Drive for Results – Pursues goals with energy and focus. Effective Collaboration – Shares information and works effectively with stakeholders. Lead Change – Navigates and embraces change. Managerial Courage – Gives constructive feedback and manages conflict. Vision & Purpose – Aligns work with departmental vision. Physical Demands
General office work including prolonged sitting, frequent use of PC/laptop, occasional light lifting up to 10 lbs., and face‑to‑face or phone communication with teammates and clients. Work Location
Hybrid – 2+ days per week at the Denver office. Compensation and Benefits
Base salary: $70,000 to $80,000 annually, plus eligibility for short‑term and deferred incentive compensation. See the company website for the full benefits package. EEO Statement
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Qualified individuals with disabilities or disabled veterans may request reasonable accommodations.
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Lead Servicing Officer (Commercial Construction Portfolio) at KeyBank – Denver, Colorado. Job Summary
Responsible for servicing an assigned Construction portfolio of moderate to high complexity loans across the Community Development Lending, Institutional Real Estate, and Healthcare Real Estate lines of business. Primary focus is non‑owner occupied construction/interim loan servicing. Provide excellent communication with lending staff and partners supported by the IPG/IRE/HC teams. Client segment focus is local and regional private developers and some public companies. Responsibilities
Support client service functions for credit and non‑credit products offered by the Real Estate Capital Division. Manage all post‑closing services for an assigned portfolio of moderate to high complexity loans, including single‑bank and multi‑bank participations/syndications. Prioritize and handle multiple tasks in a high‑volume environment. Provide backup for all aspects of servicing for team members. Assist in pre‑closing process by reviewing project budgets, hard and soft cost requisitions, equity components, loan documents, and attending meetings. Prepare and maintain draw files, collateral release documents, tenant rent roll verification, and letter of credit issuance. Review and approve draw requests for completeness and integrity of AIA and supporting documentation. Analyze budgets and sources/uses of funds to identify exceptions or changes and ensure compliance with monitoring requirements. Initiate and analyze monitoring requirements – title/tax updates, insurance, inspection, survey, permits, inventory controls, and lease‑up requirements. Process financial and collateral transactions, rate, commitment, and collateral changes, loan payments, tax and insurance escrows, and quarterly loan reviews. Maintain DDA Restricted Collateral Accounts – account opening, disbursements, reconciliations, hold level maintenance, and account closing. Ensure data integrity in the system of record, posting transactions, onboarding new loans, and processing modifications and amendments. Communicate problems/issues promptly to Manager and/or RM. Collaborate with RMs to provide superior client service and achieve goals for cash management services and off‑balance sheet transitions. Provide expertise on system requirements and project status, resolve client service and risk management issues, and assist in new project participation. Perform other duties as assigned. Qualifications
Bachelor’s Degree or equivalent commercial loan experience (preferred). 3+ years of related experience, preferably in commercial construction lending. Strong knowledge of construction and financing, including loan structures, title/liens, documentation, and industry practices for draw processing and releases. Familiarity with multi‑bank loan participations and syndications. Proficiency in commercial loan documentation and closing. Strong problem‑solving, decision‑making, and interpersonal communication skills. Ability to manage multiple tasks in a high‑volume environment. Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote. Core Competencies
Accountability – Demonstrates honesty, responsibility, and reliability. Business Acumen – Applies industry knowledge and risk management philosophy. Client Focus – Delivers outstanding service and seeks client satisfaction. Develop Self, Staff & Others – Pursues continuous learning and shares knowledge. Drive for Results – Pursues goals with energy and focus. Effective Collaboration – Shares information and works effectively with stakeholders. Lead Change – Navigates and embraces change. Managerial Courage – Gives constructive feedback and manages conflict. Vision & Purpose – Aligns work with departmental vision. Physical Demands
General office work including prolonged sitting, frequent use of PC/laptop, occasional light lifting up to 10 lbs., and face‑to‑face or phone communication with teammates and clients. Work Location
Hybrid – 2+ days per week at the Denver office. Compensation and Benefits
Base salary: $70,000 to $80,000 annually, plus eligibility for short‑term and deferred incentive compensation. See the company website for the full benefits package. EEO Statement
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Qualified individuals with disabilities or disabled veterans may request reasonable accommodations.
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