SSA Group
General Manager – SSA Group
SSA Group is looking for a talented General Manager to join our team. SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more.
Base Pay Range $95,000.00/yr - $105,000.00/yr
Responsibilities
Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
Schedule management personnel as necessary.
Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
Host all meetings for management team and conduct training sessions as needed, ensuring each department head is properly and thoroughly trained.
Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
Act as main liaison between the Client and SSA.
Maintain a close relationship with direct client report and the client's staff to ensure a positive working relationship.
Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible.
Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).
Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per capita, controllable expenses. Ultimately oversee reporting and management team responsibilities.
Ensure all fiscal deadlines are met to HQ.
Manage final check on all invoices processed through account in detailed, consistent and timely manner.
Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Complete business assessment with comparable market pricing to assess business model and drive per capita revenue.
Forecast weekly sales, complete and maintain sales analysis monthly sales.
Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.; in management of Department Managers.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
Responsible for the day to day functions of all applicable departments (based on unit location and contract).
Maintain knowledge and implementation of contract between SSA and Client with professional discretion.
Support progressive discipline documentation in field through ongoing establishment with management team and staff.
Keep operating manuals up to date for all locations.
Review and approve all plans for major special events.
Manage the design and implementation of all menus and pricing.
Assume an active role in the long-range planning for all department programs.
Manage all capital projects, involved pieced therein, to client and SSA expectation.
Manage all business legal needs through communication and partnership with HQ.
Ensure employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary.
Promote an inclusive & supportive approach at the Unit.
Assure editorial role on all unit publications (newsletters, calendars, memos, etc.).
Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Support SSA/Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Qualifications
Strong interpersonal and communication skills, including the ability to articulate to our client, Area General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast‑paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary to operation, which entails lifting and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Compensation And Benefits
Full‑Time, Exempt
Final compensation determined by experience, education, and internal equity
Bonus eligible based on company guidelines
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short‑Term Disability and Long‑Term Disability, employer sponsored; scaled‑salary pay following submission and approval of leave
Birthing Parent Plan covers up to (6‑8) weeks fully paid leave, based on the birthing event
(4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing
Parent Plan to extend above timeline
Up to 5 days Paid Bereavement Leave
$75 monthly cell phone stipend
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting
EEO Statement SSA Holdings and its affiliated companies, including SSA Group, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. #J-18808-Ljbffr
Base Pay Range $95,000.00/yr - $105,000.00/yr
Responsibilities
Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
Schedule management personnel as necessary.
Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
Host all meetings for management team and conduct training sessions as needed, ensuring each department head is properly and thoroughly trained.
Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
Act as main liaison between the Client and SSA.
Maintain a close relationship with direct client report and the client's staff to ensure a positive working relationship.
Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible.
Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).
Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per capita, controllable expenses. Ultimately oversee reporting and management team responsibilities.
Ensure all fiscal deadlines are met to HQ.
Manage final check on all invoices processed through account in detailed, consistent and timely manner.
Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
Complete business assessment with comparable market pricing to assess business model and drive per capita revenue.
Forecast weekly sales, complete and maintain sales analysis monthly sales.
Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.; in management of Department Managers.
Set precedent to achieve Sales, Per Cap & Controllable Budget.
Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
Responsible for the day to day functions of all applicable departments (based on unit location and contract).
Maintain knowledge and implementation of contract between SSA and Client with professional discretion.
Support progressive discipline documentation in field through ongoing establishment with management team and staff.
Keep operating manuals up to date for all locations.
Review and approve all plans for major special events.
Manage the design and implementation of all menus and pricing.
Assume an active role in the long-range planning for all department programs.
Manage all capital projects, involved pieced therein, to client and SSA expectation.
Manage all business legal needs through communication and partnership with HQ.
Ensure employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary.
Promote an inclusive & supportive approach at the Unit.
Assure editorial role on all unit publications (newsletters, calendars, memos, etc.).
Ensure unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Support SSA/Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Qualifications
Strong interpersonal and communication skills, including the ability to articulate to our client, Area General Manager and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning and leadership skills.
Demonstrates the ability to remain flexible in a fast‑paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary to operation, which entails lifting and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Compensation And Benefits
Full‑Time, Exempt
Final compensation determined by experience, education, and internal equity
Bonus eligible based on company guidelines
Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Short‑Term Disability and Long‑Term Disability, employer sponsored; scaled‑salary pay following submission and approval of leave
Birthing Parent Plan covers up to (6‑8) weeks fully paid leave, based on the birthing event
(4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing
Parent Plan to extend above timeline
Up to 5 days Paid Bereavement Leave
$75 monthly cell phone stipend
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting
EEO Statement SSA Holdings and its affiliated companies, including SSA Group, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. #J-18808-Ljbffr