BoF Careers
Gap Inc. Director, Organizational Change Management - Global Technology Solution
BoF Careers, Pleasanton, California, United States, 94566
Gap Inc. Director, Organizational Change Management - Global Technology Solutions
3 days ago Be among the first 25 applicants About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. About The Role
The Organizational Change Management (OCM) team is a critical part of the Technical Program Management (TPM) organization, which leads the delivery of complex, cross-functional technology programs across Gap Inc. The OCM team enables the people side of transformation—focusing on adoption, readiness, and sustainability for process changes, technology rollouts, and organizational shifts. Our mission is to drive successful outcomes and enable profitable growth by ensuring teams across Gap Inc. are empowered, aligned, and equipped for change. What You’ll Do
Lead the development and execution of enterprise-level change management strategy for GTS programs, setting the vision for stakeholder engagement and ensuring alignment with business goals and transformation outcomes. Own and deliver critical change management workstreams, including stakeholder assessments, impact analyses, governance models, and integrated change plans covering communication, leadership coaching, training, resistance management, and success metrics to drive adoption. Influence and guide senior leaders and program sponsors, acting as a strategic advisor and internal change consultant. Partner closely with GTS Technical Program Managers and external Managed Services Provider(s) to ensure seamless integration of change activities across workstreams and a smooth transition to the new GTS operating model. Drive the GTS communications strategy in partnership with Corporate Communications, ensuring that messaging is clear, targeted, and aligned to the overall transformation narrative. Build and maintain strong executive and cross-functional relationships, securing alignment and resources, and ensuring clear, timely visibility of change progress and risks to senior leadership and key stakeholders. Lead, mentor, and empower a virtual network of change agents and business partners, fostering collaboration, feedback loops, and a culture of shared ownership for adoption and behavior change. Bring a strong bias for action, with a proven ability to anticipate risks, identify adoption roadblocks, and develop forward-thinking mitigation strategies to accelerate change readiness and execution. Shape the future of the change function by collaborating with the broader OCM team to evolve tools, methodologies, and best practices that strengthen enterprise change capability beyond the current initiative. Who You Are
Extensive experience in organizational change management, with a proven track record of leading complex, enterprise-level change initiatives—especially those involving technology transformation, system implementation, and process redesign. 10+ years of progressive experience in change management or related disciplines, with demonstrated success in owning the full lifecycle of change strategy, planning, and execution for large-scale programs. Deep understanding of change management principles, methodologies (e.g., ADKAR, Prosci), and tools. Skilled in stakeholder analysis and engagement, with the ability to navigate cross-functional stakeholders and end users across regions and cultural contexts. Hands‑on experience designing and executing global communications and training strategies, with a strong preference for candidates familiar with technology organizations and managed services provider (MSP) transitions. Exceptional collaboration and communication skills, with experience crafting clear, compelling messaging for audiences ranging from individual contributors to executive leadership. Strong strategic thinking and problem‑solving ability—able to anticipate challenges, develop mitigation strategies, influence outcomes, and drive alignment across complex stakeholder landscapes. Proven ability to build relationships and influence without direct authority, working through others to deliver shared goals in fast‑paced, matrixed environments. Empathetic understanding of how people experience change, and the ability to apply that insight to create human‑centered change plans that drive engagement, reduce resistance, and build long‑term capability. Executive presence and communication fluency, with the ability to confidently deliver presentations, facilitate discussions, and engage at multiple levels within the organization—including senior leaders. Benefits At Gap Inc.
Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees. Competitive Paid Time Off plans. Volunteering: up to five “on the clock” hours each month to volunteer at a charity of your choice. Extensive 401(k) plan with company matching up to 4% of an employee’s base pay. Employee stock purchase plan. Medical, dental, vision, and life insurance. See more of the benefits we offer. Employment Details
Salary Range: $175,100 - $232,000 USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. Minimum wage and minimum of the pay range (whichever is higher) based on city, county and state requirements. Seniority level: Director. Employment type: Full‑time. Job function: Business Development and Sales. Industries: Advertising Services. Equal Opportunity Statement
Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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3 days ago Be among the first 25 applicants About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. About The Role
The Organizational Change Management (OCM) team is a critical part of the Technical Program Management (TPM) organization, which leads the delivery of complex, cross-functional technology programs across Gap Inc. The OCM team enables the people side of transformation—focusing on adoption, readiness, and sustainability for process changes, technology rollouts, and organizational shifts. Our mission is to drive successful outcomes and enable profitable growth by ensuring teams across Gap Inc. are empowered, aligned, and equipped for change. What You’ll Do
Lead the development and execution of enterprise-level change management strategy for GTS programs, setting the vision for stakeholder engagement and ensuring alignment with business goals and transformation outcomes. Own and deliver critical change management workstreams, including stakeholder assessments, impact analyses, governance models, and integrated change plans covering communication, leadership coaching, training, resistance management, and success metrics to drive adoption. Influence and guide senior leaders and program sponsors, acting as a strategic advisor and internal change consultant. Partner closely with GTS Technical Program Managers and external Managed Services Provider(s) to ensure seamless integration of change activities across workstreams and a smooth transition to the new GTS operating model. Drive the GTS communications strategy in partnership with Corporate Communications, ensuring that messaging is clear, targeted, and aligned to the overall transformation narrative. Build and maintain strong executive and cross-functional relationships, securing alignment and resources, and ensuring clear, timely visibility of change progress and risks to senior leadership and key stakeholders. Lead, mentor, and empower a virtual network of change agents and business partners, fostering collaboration, feedback loops, and a culture of shared ownership for adoption and behavior change. Bring a strong bias for action, with a proven ability to anticipate risks, identify adoption roadblocks, and develop forward-thinking mitigation strategies to accelerate change readiness and execution. Shape the future of the change function by collaborating with the broader OCM team to evolve tools, methodologies, and best practices that strengthen enterprise change capability beyond the current initiative. Who You Are
Extensive experience in organizational change management, with a proven track record of leading complex, enterprise-level change initiatives—especially those involving technology transformation, system implementation, and process redesign. 10+ years of progressive experience in change management or related disciplines, with demonstrated success in owning the full lifecycle of change strategy, planning, and execution for large-scale programs. Deep understanding of change management principles, methodologies (e.g., ADKAR, Prosci), and tools. Skilled in stakeholder analysis and engagement, with the ability to navigate cross-functional stakeholders and end users across regions and cultural contexts. Hands‑on experience designing and executing global communications and training strategies, with a strong preference for candidates familiar with technology organizations and managed services provider (MSP) transitions. Exceptional collaboration and communication skills, with experience crafting clear, compelling messaging for audiences ranging from individual contributors to executive leadership. Strong strategic thinking and problem‑solving ability—able to anticipate challenges, develop mitigation strategies, influence outcomes, and drive alignment across complex stakeholder landscapes. Proven ability to build relationships and influence without direct authority, working through others to deliver shared goals in fast‑paced, matrixed environments. Empathetic understanding of how people experience change, and the ability to apply that insight to create human‑centered change plans that drive engagement, reduce resistance, and build long‑term capability. Executive presence and communication fluency, with the ability to confidently deliver presentations, facilitate discussions, and engage at multiple levels within the organization—including senior leaders. Benefits At Gap Inc.
Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees. Competitive Paid Time Off plans. Volunteering: up to five “on the clock” hours each month to volunteer at a charity of your choice. Extensive 401(k) plan with company matching up to 4% of an employee’s base pay. Employee stock purchase plan. Medical, dental, vision, and life insurance. See more of the benefits we offer. Employment Details
Salary Range: $175,100 - $232,000 USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. Minimum wage and minimum of the pay range (whichever is higher) based on city, county and state requirements. Seniority level: Director. Employment type: Full‑time. Job function: Business Development and Sales. Industries: Advertising Services. Equal Opportunity Statement
Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
#J-18808-Ljbffr