The Intersect Group
Product Manager
Delivery System Help Center
Location:
Onsite in Irving, TX Employment Type:
12-Month Contract (Likely to Extend or Convert) Pay Rate:
$55/hr W2
Company Overview At The Intersect Group, we partner with innovative organizations that are reshaping how technology supports customer experience and operational excellence. Our client is a leader in the convenience and retail space, committed to building scalable, intuitive platforms that empower both customers and internal teams. Their mission is to deliver seamless service through cutting-edge digital solutions and a culture of continuous improvement.
Role Summary We are seeking a seasoned Product Manager to lead the development and optimization of a high-impact support platform within the delivery operations ecosystem. This role will own the Delivery System Help Center product, driving strategy, execution, and cross-functional collaboration to enhance operational efficiency and user satisfaction. You will work closely with engineering, UX, analytics, and operations teams to define and deliver a roadmap that supports store associates, customer service agents, and delivery partners. This is a hands-on role requiring strategic thinking, technical fluency, and a passion for solving complex operational challenges.
Key Responsibilities Define and execute product vision aligned with delivery operations goals. Lead the full product lifecycle: discovery, design, development, launch, and iteration. Collaborate with UX, engineering, analytics, and operations to deliver impactful solutions. Use data and KPIs to inform prioritization and product enhancements. Manage cross-functional dependencies and communicate effectively with stakeholders. Own the Help Center platform and maintain a clear, actionable roadmap. Identify pain points and translate insights into measurable business opportunities. Drive adoption of new features and workflows through effective change management.
Key Requirements 5+ years of product management experience, preferably in logistics, delivery systems, or support platforms. Proven success in owning end-to-end product strategy and execution. Experience with tools such as Jira, Confluence, and Zendesk. Familiarity with chatbots, AI/ML solutions, and customer support technologies. Strong analytical skills with a data-driven approach to decision-making. Excellent communication and stakeholder management abilities. Ability to synthesize technical and business requirements into actionable plans. Comfortable working in a fast-paced, cross-functional environment.
Call to Action Ready to make a meaningful impact in a dynamic delivery environment? Apply today with your resume and contact information to be considered for this exciting opportunity with The Intersect Group.
Delivery System Help Center
Location:
Onsite in Irving, TX Employment Type:
12-Month Contract (Likely to Extend or Convert) Pay Rate:
$55/hr W2
Company Overview At The Intersect Group, we partner with innovative organizations that are reshaping how technology supports customer experience and operational excellence. Our client is a leader in the convenience and retail space, committed to building scalable, intuitive platforms that empower both customers and internal teams. Their mission is to deliver seamless service through cutting-edge digital solutions and a culture of continuous improvement.
Role Summary We are seeking a seasoned Product Manager to lead the development and optimization of a high-impact support platform within the delivery operations ecosystem. This role will own the Delivery System Help Center product, driving strategy, execution, and cross-functional collaboration to enhance operational efficiency and user satisfaction. You will work closely with engineering, UX, analytics, and operations teams to define and deliver a roadmap that supports store associates, customer service agents, and delivery partners. This is a hands-on role requiring strategic thinking, technical fluency, and a passion for solving complex operational challenges.
Key Responsibilities Define and execute product vision aligned with delivery operations goals. Lead the full product lifecycle: discovery, design, development, launch, and iteration. Collaborate with UX, engineering, analytics, and operations to deliver impactful solutions. Use data and KPIs to inform prioritization and product enhancements. Manage cross-functional dependencies and communicate effectively with stakeholders. Own the Help Center platform and maintain a clear, actionable roadmap. Identify pain points and translate insights into measurable business opportunities. Drive adoption of new features and workflows through effective change management.
Key Requirements 5+ years of product management experience, preferably in logistics, delivery systems, or support platforms. Proven success in owning end-to-end product strategy and execution. Experience with tools such as Jira, Confluence, and Zendesk. Familiarity with chatbots, AI/ML solutions, and customer support technologies. Strong analytical skills with a data-driven approach to decision-making. Excellent communication and stakeholder management abilities. Ability to synthesize technical and business requirements into actionable plans. Comfortable working in a fast-paced, cross-functional environment.
Call to Action Ready to make a meaningful impact in a dynamic delivery environment? Apply today with your resume and contact information to be considered for this exciting opportunity with The Intersect Group.