ProKatchers LLC
Access Coordinator (Philadelphia)
ProKatchers LLC, Philadelphia, Pennsylvania, United States, 19117
Job Title :
Access Coordinator Location :
3500 Civic Center Blvd, Philadelphia, PA 19104. Duration :
03 months contract Education :
High School Diploma /GED is Required. Shift Details :
M-F Days, business hrs. Job Description:
Serve as the single point of contact for patients and families, aiming to resolve issues with one call does it all. Handle phone calls, in-person scheduling, online patient requests, follow-up appointments, second opinions, and track referrals. Manage complex scheduling across multiple providers at Philadelphia and Specialty Care locations. Assist with obtaining clinical information and records for initial visits. Provide cross-coverage for other access coordinators when needed. Answer referral calls and schedule appointments for physicians and families. Collect patient demographics, insurance info, and coordinate complex care scheduling. Guide families and physicians on next steps and visit requirements. Coordinate appointments with access schedulers per department guidelines. Ensure excellent customer service to patients, families, and staff. Assist with other tasks as directed by Supervisor/Manager. Excellent telephone, written communication, and interpersonal skills. Ability to manage high-stress situations and conflict resolution.
Access Coordinator Location :
3500 Civic Center Blvd, Philadelphia, PA 19104. Duration :
03 months contract Education :
High School Diploma /GED is Required. Shift Details :
M-F Days, business hrs. Job Description:
Serve as the single point of contact for patients and families, aiming to resolve issues with one call does it all. Handle phone calls, in-person scheduling, online patient requests, follow-up appointments, second opinions, and track referrals. Manage complex scheduling across multiple providers at Philadelphia and Specialty Care locations. Assist with obtaining clinical information and records for initial visits. Provide cross-coverage for other access coordinators when needed. Answer referral calls and schedule appointments for physicians and families. Collect patient demographics, insurance info, and coordinate complex care scheduling. Guide families and physicians on next steps and visit requirements. Coordinate appointments with access schedulers per department guidelines. Ensure excellent customer service to patients, families, and staff. Assist with other tasks as directed by Supervisor/Manager. Excellent telephone, written communication, and interpersonal skills. Ability to manage high-stress situations and conflict resolution.