Columbia Technology Partners
System Administrator 2
Columbia Technology Partners – Annapolis Junction, MD
Salary Range: $130,000.00 – $265,000.00 (annually)
Description Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Handles Tier 1 (Help Desk), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency.
Responsibilities
Support the implementation, maintenance, and troubleshooting of IT systems.
Oversee daily configuration and operational tasks for IT systems.
Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues.
Assist users in accessing and effectively using IT systems.
Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution.
Manage user accounts, including creation, activation, modification, deactivation, and removal.
Ensure configuration management and implement system security controls to maintain compliance.
Conduct regular vulnerability scans to assess system security.
Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices.
Apply IAVA security patches and document patch status in designated tracking systems.
Support escalation procedures and communicate system status to agency leadership and internal stakeholders.
Optimize system performance and resource usage, and conduct capacity planning and analysis.
Deliver advanced troubleshooting support for IT systems.
Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets.
Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process.
Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance.
Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process.
Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress.
Ensure IT assets comply with Identity and Access Control Management (ICAM) policies.
Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues.
Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling.
Qualifications
A bachelor's degree in a technical discipline from an accredited college or university is required. Alternatively, four (4) additional years of system administration experience may be substituted for the degree.
A minimum of ten (10) years of experience as a System Administrator (SA) supporting programs and contracts of similar scope, type, and complexity is required.
Must comply with DoD 8570 requirements, including Information Assurance Technical (IAT) Level II certification and a valid Computing Environment (CE) certification. Acceptable CE certifications include Microsoft OS or CentOS/Red Hat OS.
Requires at least four (4) years of experience in IT Service Management (ITSM).
For roles assigned to Desktop & Enclave Services TTOs, a solid understanding of mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI)-including remote GPU and memory scaling-is essential.
Requirements
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
Certification Requirements:
DOD 8570 Certification IAT Level II and Computing Environment (CE) certification
This position requires an active Security Clearance with appropriate Polygraph. Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Defense and Space Manufacturing
EEO Statement Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
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Salary Range: $130,000.00 – $265,000.00 (annually)
Description Supports the implementation, troubleshooting, and maintenance of IT systems. Oversees the infrastructure and processes associated with these systems. Provides operational support across client/server, storage, network devices, and mobile platforms, including monitoring and resolving issues. Handles Tier 1 (Help Desk), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution. Manages escalation procedures and communicates status updates to agency leadership and internal stakeholders. Assists with dispatch system and hardware issues, remaining engaged throughout the resolution process. Configures and administers UNIX, Linux, and Windows operating systems, including installation, software updates, network component configuration, and performance enhancements to ensure system reliability and efficiency.
Responsibilities
Support the implementation, maintenance, and troubleshooting of IT systems.
Oversee daily configuration and operational tasks for IT systems.
Handle Tier 1 (Help Desk) support, including identifying, diagnosing, and resolving technical issues.
Assist users in accessing and effectively using IT systems.
Provide Tier 1 and Tier 2 (Escalation) support for problem identification and resolution.
Manage user accounts, including creation, activation, modification, deactivation, and removal.
Ensure configuration management and implement system security controls to maintain compliance.
Conduct regular vulnerability scans to assess system security.
Maintain IT systems through daily operations, monitoring, and issue resolution across client/server, storage, network, and mobile devices.
Apply IAVA security patches and document patch status in designated tracking systems.
Support escalation procedures and communicate system status to agency leadership and internal stakeholders.
Optimize system performance and resource usage, and conduct capacity planning and analysis.
Deliver advanced troubleshooting support for IT systems.
Provide detailed analysis and feedback to agency leadership and internal stakeholders for escalated support tickets.
Assist in resolving dispatch system and hardware issues, remaining actively involved throughout the resolution process.
Configure and administer UNIX, Linux, Windows, and other applicable operating systems; install and update OS software; maintain system integrity; configure network components; and implement enhancements to improve reliability and performance.
Coordinate system changes with the Information System Security Officer (ISSO) and Information System Owner (ISO) as part of the Change and Configuration Management process.
Support the ISO by completing assigned milestones within the Plan of Action and Milestones (POA&M) and tracking progress.
Ensure IT assets comply with Identity and Access Control Management (ICAM) policies.
Provide Tier 2 (Escalation) support for identifying, diagnosing, and resolving technical issues.
Apply expertise in mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI), including remote GPU and memory scaling.
Qualifications
A bachelor's degree in a technical discipline from an accredited college or university is required. Alternatively, four (4) additional years of system administration experience may be substituted for the degree.
A minimum of ten (10) years of experience as a System Administrator (SA) supporting programs and contracts of similar scope, type, and complexity is required.
Must comply with DoD 8570 requirements, including Information Assurance Technical (IAT) Level II certification and a valid Computing Environment (CE) certification. Acceptable CE certifications include Microsoft OS or CentOS/Red Hat OS.
Requires at least four (4) years of experience in IT Service Management (ITSM).
For roles assigned to Desktop & Enclave Services TTOs, a solid understanding of mission islands, Trusted Thin Client environments, and enhanced Virtual Desktop Infrastructure (VDI)-including remote GPU and memory scaling-is essential.
Requirements
U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
Certification Requirements:
DOD 8570 Certification IAT Level II and Computing Environment (CE) certification
This position requires an active Security Clearance with appropriate Polygraph. Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Defense and Space Manufacturing
EEO Statement Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
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