Fuseeng
Overview
Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and related processes. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Communicates status to agency management and internal customers and supports the dispatch system and hardware problem resolution. Responsibilities
Configure and manage UNIX, Linux and Windows operating systems; install/load operating system software; troubleshoot; maintain integrity; configure network components; implement OS enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems; assist users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Perform account management (establishing, activating, modifying, disabling, removing accounts). Provide configuration management, implementation, and sustainment of compliance with applicable system security controls. Perform periodic vulnerability scans of systems and apply IAVA security patches; ensure patch status is recorded in appropriate systems of record. Provide support for escalation and communication of status to agency management and internal customers; support the dispatch system and hardware problems and remain involved in the resolution process. Optimize system operations and resource utilization; perform system capacity analysis and planning. Provide in-depth troubleshooting experience for escalated tickets; work with internal customers to resolve complex problems related to server hardware, applications and software integration. Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process; support Plan of Action & Milestones (POA&M) and coordinate status with the ISSO. Ensure IT assets remain compliant with Identity & Access Management (ICAM) policy. Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Qualifications
Top Secret/SCI w/ Polygraph Clearance Required Bachelor’s degree in a technical discipline or equivalent; four (4) years of additional SA experience may be substituted for a bachelor’s degree; twenty (20) years of SA experience in programs/contracts of similar scope may be required. DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification and Computing Environment (CE) Certification (CE can be fulfilled with Microsoft OS, Cent OS/Red Hat OS CE certifications). Eight (8) years of experience with Service Management (ITSM) is required; ITIL 4 platform certification is required. Directory Services TTOs: experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange. Desktop & Enclave Services TTOs: understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling). Additional requirements: knowledge of SOA interdependencies; ability to analyze and resolve complex problems with server hardware, applications and software integration.
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Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and related processes. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Communicates status to agency management and internal customers and supports the dispatch system and hardware problem resolution. Responsibilities
Configure and manage UNIX, Linux and Windows operating systems; install/load operating system software; troubleshoot; maintain integrity; configure network components; implement OS enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems; assist users in accessing and using IT systems. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Perform account management (establishing, activating, modifying, disabling, removing accounts). Provide configuration management, implementation, and sustainment of compliance with applicable system security controls. Perform periodic vulnerability scans of systems and apply IAVA security patches; ensure patch status is recorded in appropriate systems of record. Provide support for escalation and communication of status to agency management and internal customers; support the dispatch system and hardware problems and remain involved in the resolution process. Optimize system operations and resource utilization; perform system capacity analysis and planning. Provide in-depth troubleshooting experience for escalated tickets; work with internal customers to resolve complex problems related to server hardware, applications and software integration. Communicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process; support Plan of Action & Milestones (POA&M) and coordinate status with the ISSO. Ensure IT assets remain compliant with Identity & Access Management (ICAM) policy. Provide Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Qualifications
Top Secret/SCI w/ Polygraph Clearance Required Bachelor’s degree in a technical discipline or equivalent; four (4) years of additional SA experience may be substituted for a bachelor’s degree; twenty (20) years of SA experience in programs/contracts of similar scope may be required. DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification and Computing Environment (CE) Certification (CE can be fulfilled with Microsoft OS, Cent OS/Red Hat OS CE certifications). Eight (8) years of experience with Service Management (ITSM) is required; ITIL 4 platform certification is required. Directory Services TTOs: experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange. Desktop & Enclave Services TTOs: understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling). Additional requirements: knowledge of SOA interdependencies; ability to analyze and resolve complex problems with server hardware, applications and software integration.
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