Copeland
Position Overview
Copeland is seeking a highly skilled and visionary
ServiceNow Architect
to join our growing ServiceNow team. The architect will provide enterprise‑level technical and strategic leadership across the platform, ensuring that our ServiceNow ecosystem is designed, built, and governed to align with business needs and industry best practices. Key Responsibilities
Define and maintain the overall architecture of the ServiceNow platform to support Copeland’s enterprise transformation and digital roadmap. Partner with the platform owner to establish governance, standards, and guidelines that balance business agility with long‑term stability. Translate business strategies and operational needs into modular, scalable technical designs. Provide thought leadership on platform evolution, staying ahead of ServiceNow release cycles, new product capabilities, AI‑driven features, and industry trends. Serve as a trusted advisor to business leadership on how ServiceNow can best address business challenges, balancing end‑user needs with long‑term platform maintainability. Collaborate with business stakeholders to shape high‑level solution designs across multiple concurrent projects, aligning with governance and standards. Develop and validate high‑level solution designs and proof‑of‑concept prototypes to assess feasibility, embedding security, compliance, and performance standards early in all platform designs. Guide developers and analysts on solution design, integrations, and configuration, ensuring adherence to Copeland and ServiceNow best practices. Own and lead mandatory ServiceNow upgrades to ensure compliance with ServiceNow’s n‑1 requirement, coordinating testing, stakeholder communications, and change management. Establish and enforce coding, configuration, and documentation standards across the ServiceNow team, leading design reviews and architecture checkpoints for major enhancements and integrations. Serve as a bridge between leadership and technical teams, mentoring developers and analysts, and fostering a culture of innovation, excellence, and accountability. Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 3+ years of proven expertise in ServiceNow architecture, design, and governance across ITSM and at least one major product suite. Strong knowledge of ServiceNow development best practices, including Flow Designer, Integration Hub, scripting (JavaScript, Glide), data model design, and CMDB architecture. Demonstrated success in delivering enterprise‑scale implementations and integrations. Strong understanding of platform performance, scalability, and security considerations. Excellent communication skills, with the ability to engage both technical, non‑technical, and executive audiences. Preferred Qualifications
ServiceNow Certified System Administrator (CSA) certification (required, must be achieved within 180 days of hire). 7 years of experience with ServiceNow (preferred). ServiceNow Certified Implementation Specialist (CIS) in at least one area (HRSD, ITSM, ITOM, etc.). ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) – highly preferred. Experience working in global, multi‑region environments. Familiarity with SOX compliance, ITIL framework, Agile/Scrum methodologies, and enterprise governance models. Benefits
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Equal Opportunity
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
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Copeland is seeking a highly skilled and visionary
ServiceNow Architect
to join our growing ServiceNow team. The architect will provide enterprise‑level technical and strategic leadership across the platform, ensuring that our ServiceNow ecosystem is designed, built, and governed to align with business needs and industry best practices. Key Responsibilities
Define and maintain the overall architecture of the ServiceNow platform to support Copeland’s enterprise transformation and digital roadmap. Partner with the platform owner to establish governance, standards, and guidelines that balance business agility with long‑term stability. Translate business strategies and operational needs into modular, scalable technical designs. Provide thought leadership on platform evolution, staying ahead of ServiceNow release cycles, new product capabilities, AI‑driven features, and industry trends. Serve as a trusted advisor to business leadership on how ServiceNow can best address business challenges, balancing end‑user needs with long‑term platform maintainability. Collaborate with business stakeholders to shape high‑level solution designs across multiple concurrent projects, aligning with governance and standards. Develop and validate high‑level solution designs and proof‑of‑concept prototypes to assess feasibility, embedding security, compliance, and performance standards early in all platform designs. Guide developers and analysts on solution design, integrations, and configuration, ensuring adherence to Copeland and ServiceNow best practices. Own and lead mandatory ServiceNow upgrades to ensure compliance with ServiceNow’s n‑1 requirement, coordinating testing, stakeholder communications, and change management. Establish and enforce coding, configuration, and documentation standards across the ServiceNow team, leading design reviews and architecture checkpoints for major enhancements and integrations. Serve as a bridge between leadership and technical teams, mentoring developers and analysts, and fostering a culture of innovation, excellence, and accountability. Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). 3+ years of proven expertise in ServiceNow architecture, design, and governance across ITSM and at least one major product suite. Strong knowledge of ServiceNow development best practices, including Flow Designer, Integration Hub, scripting (JavaScript, Glide), data model design, and CMDB architecture. Demonstrated success in delivering enterprise‑scale implementations and integrations. Strong understanding of platform performance, scalability, and security considerations. Excellent communication skills, with the ability to engage both technical, non‑technical, and executive audiences. Preferred Qualifications
ServiceNow Certified System Administrator (CSA) certification (required, must be achieved within 180 days of hire). 7 years of experience with ServiceNow (preferred). ServiceNow Certified Implementation Specialist (CIS) in at least one area (HRSD, ITSM, ITOM, etc.). ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) – highly preferred. Experience working in global, multi‑region environments. Familiarity with SOX compliance, ITIL framework, Agile/Scrum methodologies, and enterprise governance models. Benefits
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Equal Opportunity
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com
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