PagerDuty
Director, Software Engineering (Growth + Insights)
PagerDuty, Atlanta, Georgia, United States, 30383
Director, Software Engineering (Growth + Insights)
PagerDuty is looking for a Director of Software Engineering to lead the engineering teams powering our commercial growth. The role focuses on building and iterating on customer‑facing services that drive adoption, expansion, and lasting value.
Key Responsibilities
Define and execute a technical strategy aligned to PagerDuty’s commercial priorities.
Work closely with product and go‑to‑market leaders to deliver features that unlock new revenue and streamline onboarding.
Build, mentor, and retain high‑performing engineering teams while fostering a culture of innovation and collaboration.
Own the stability and scalability of production systems critical to customer growth and commercial performance.
Partner across sales, marketing, and product to translate business needs into scalable engineering solutions.
Basic Qualifications
10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+ in growth teams).
Proven success building and scaling SaaS platforms that drive commercial adoption at enterprise scale.
Demonstrated ability to balance short‑term delivery with long‑term investments that support revenue growth and product innovation.
Strong executive presence with proven ability to partner across sales, marketing, and product.
Preferred Qualifications
Background in commercial SaaS, product‑led growth, or customer‑facing systems.
Direct experience owning production systems tied to customer onboarding, growth, or billing.
Innovative thinker with a get‑stuff‑done attitude and a positive disruptive force for change.
Bachelor’s Degree in Computer Science, Engineering, or a related field.
Compensation Base salary range: $212,000 – $356,000 USD. The role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program (ESPP)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty (company‑wide paid days off in addition to PTO)
Paid parental leave (22 weeks for pregnant parent, 12 weeks for non‑pregnant parent)
Paid volunteer time off (20 hours per year)
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Location & Hybrid Work Model The role is expected to come into the Atlanta office 2 days per week as part of PagerDuty’s hybrid work model. Candidates must reside in an eligible location and may not reside in the listed restricted states below.
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Opportunity Employer PagerDuty is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com.
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Key Responsibilities
Define and execute a technical strategy aligned to PagerDuty’s commercial priorities.
Work closely with product and go‑to‑market leaders to deliver features that unlock new revenue and streamline onboarding.
Build, mentor, and retain high‑performing engineering teams while fostering a culture of innovation and collaboration.
Own the stability and scalability of production systems critical to customer growth and commercial performance.
Partner across sales, marketing, and product to translate business needs into scalable engineering solutions.
Basic Qualifications
10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+ in growth teams).
Proven success building and scaling SaaS platforms that drive commercial adoption at enterprise scale.
Demonstrated ability to balance short‑term delivery with long‑term investments that support revenue growth and product innovation.
Strong executive presence with proven ability to partner across sales, marketing, and product.
Preferred Qualifications
Background in commercial SaaS, product‑led growth, or customer‑facing systems.
Direct experience owning production systems tied to customer onboarding, growth, or billing.
Innovative thinker with a get‑stuff‑done attitude and a positive disruptive force for change.
Bachelor’s Degree in Computer Science, Engineering, or a related field.
Compensation Base salary range: $212,000 – $356,000 USD. The role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
Employee Stock Purchase Program (ESPP)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty (company‑wide paid days off in addition to PTO)
Paid parental leave (22 weeks for pregnant parent, 12 weeks for non‑pregnant parent)
Paid volunteer time off (20 hours per year)
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Location & Hybrid Work Model The role is expected to come into the Atlanta office 2 days per week as part of PagerDuty’s hybrid work model. Candidates must reside in an eligible location and may not reside in the listed restricted states below.
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Equal Opportunity Employer PagerDuty is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com.
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