Elavon
Overview
At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions, enabling communities to grow and succeed, with a focus on confidence. A career with U.S. Bank offers opportunities to learn, grow, and discover what you excel at—from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon supports a range of financial solutions and services for over 1.5 million customers worldwide. We build platforms and ecosystems to help achieve financial goals, from transaction processing to customer service and product innovation. Join us to collaborate with customers, communities, and colleagues. Job Description
We are seeking a dynamic and technically proficient CAM Leader to oversee a diverse team of Client Account Managers (CAMs) who support partner portfolio management and implementation for Small Business and Business Banking. The leader will guide CAMs responsible for nurturing active partner relationships while also managing CAMs who support sales teams, lead implementations, and execute strategic outreach initiatives. The ideal candidate will bring strong leadership, technical expertise, and collaboration to drive partner success and operational efficiency. Key Responsibilities
Team Leadership & Strategy 3+ days in office or with CAMs in market Lead onboarding and engagement strategies for the segment with the Head of Client Account Management, Head of CBB Sales Teams, and Marketing Channel Lead to maximize client experience Lead and develop a high-performing CAM team across two core functions: Partner Portfolio Management; Sales & Implementation Support Provide technical and strategic guidance to CAMs for complex partner interactions and software-related challenges Foster accountability, collaboration, and continuous improvement Achieve portfolio growth targets; analyze and report on team performance against quantitative/qualitative goals, including attrition, retention, cross-sell, and referrals Partner & Client Engagement Oversee health and performance of the active partner portfolio with consistent communication and value delivery Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes Coordinate special calling efforts for triage, client outreach, and strategic initiatives Implementation & Sales Support Collaborate with sales teams to ensure smooth handoffs and successful onboarding Manage CAM involvement in technical implementations, ensuring timelines and expectations are met Lead special projects requiring outbound client engagement, data collection, or issue resolution Technical Enablement Act as a technical resource for the CAM team, supporting software platforms, partner tools, and troubleshooting Stay informed on product updates and industry trends to proactively support CAMs and partners Qualifications
Basic Qualifications:
5+ years in partner management, client success, or technical account management 2+ years in a leadership role with direct reports Background in fintech, SaaS, or enterprise software environments Preferred Experience:
Experience managing client-facing or partner-facing teams in a technical environment; strong understanding of implementation processes, partner ecosystems, and software platforms; excellent communication, leadership, and problem-solving skills; ability to manage multiple priorities in a fast-paced environment; experience with CRM systems, partner portals, and data analysis tools is a plus Location
The role offers a hybrid/flexible schedule with in-office expectation of 3+ days per week and flexibility to work outside the office on other days. Benefits
Our benefits and total rewards support team members’ wellbeing and security. Benefits may vary by role, location, or hours and include: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave as allowed by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected by law. Compliance & Notices
U.S. Bank participates in E-Verify and may require background checks as applicable by location and role. Pay ranges are provided where applicable. Posting may close early due to high volumes of applicants.
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At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better financial decisions, enabling communities to grow and succeed, with a focus on confidence. A career with U.S. Bank offers opportunities to learn, grow, and discover what you excel at—from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon supports a range of financial solutions and services for over 1.5 million customers worldwide. We build platforms and ecosystems to help achieve financial goals, from transaction processing to customer service and product innovation. Join us to collaborate with customers, communities, and colleagues. Job Description
We are seeking a dynamic and technically proficient CAM Leader to oversee a diverse team of Client Account Managers (CAMs) who support partner portfolio management and implementation for Small Business and Business Banking. The leader will guide CAMs responsible for nurturing active partner relationships while also managing CAMs who support sales teams, lead implementations, and execute strategic outreach initiatives. The ideal candidate will bring strong leadership, technical expertise, and collaboration to drive partner success and operational efficiency. Key Responsibilities
Team Leadership & Strategy 3+ days in office or with CAMs in market Lead onboarding and engagement strategies for the segment with the Head of Client Account Management, Head of CBB Sales Teams, and Marketing Channel Lead to maximize client experience Lead and develop a high-performing CAM team across two core functions: Partner Portfolio Management; Sales & Implementation Support Provide technical and strategic guidance to CAMs for complex partner interactions and software-related challenges Foster accountability, collaboration, and continuous improvement Achieve portfolio growth targets; analyze and report on team performance against quantitative/qualitative goals, including attrition, retention, cross-sell, and referrals Partner & Client Engagement Oversee health and performance of the active partner portfolio with consistent communication and value delivery Support CAMs in resolving partner issues, navigating integrations, and optimizing referral processes Coordinate special calling efforts for triage, client outreach, and strategic initiatives Implementation & Sales Support Collaborate with sales teams to ensure smooth handoffs and successful onboarding Manage CAM involvement in technical implementations, ensuring timelines and expectations are met Lead special projects requiring outbound client engagement, data collection, or issue resolution Technical Enablement Act as a technical resource for the CAM team, supporting software platforms, partner tools, and troubleshooting Stay informed on product updates and industry trends to proactively support CAMs and partners Qualifications
Basic Qualifications:
5+ years in partner management, client success, or technical account management 2+ years in a leadership role with direct reports Background in fintech, SaaS, or enterprise software environments Preferred Experience:
Experience managing client-facing or partner-facing teams in a technical environment; strong understanding of implementation processes, partner ecosystems, and software platforms; excellent communication, leadership, and problem-solving skills; ability to manage multiple priorities in a fast-paced environment; experience with CRM systems, partner portals, and data analysis tools is a plus Location
The role offers a hybrid/flexible schedule with in-office expectation of 3+ days per week and flexibility to work outside the office on other days. Benefits
Our benefits and total rewards support team members’ wellbeing and security. Benefits may vary by role, location, or hours and include: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (2–5 weeks depending on salary grade and tenure) Up to 11 paid holidays Adoption assistance Sick and Safe Leave as allowed by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected by law. Compliance & Notices
U.S. Bank participates in E-Verify and may require background checks as applicable by location and role. Pay ranges are provided where applicable. Posting may close early due to high volumes of applicants.
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