BC Networks
BC Networks is an IT Managed Services provider focused on providing support and management services for small to medium sized businesses.
Role Summary
We are seeking a Helpdesk Support Technician to resolve computer-related issues for our clients. Responsibilities Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Provide end user remote support to clients and onsite support Install, configure, and support Windows desktop systems, software, printers, and peripherals Monitor systems and network for general health and performance and address issues as they come up Analyze performance, and recommendimplement strategies for improvement Ensure regular backups and occasional restores Proactively seek out solutions to problems before they become critical events Document tasks, procedures, environments and create run books for setting up and maintaining systems Participate in on?call rotation Work collaboratively with other staff
Qualifications
Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor BS in Computer Science or related field or equivalent experience 2+ years of experience working on Windows desktops Effective oral and written communication Proven technical troubleshooting ability and strong hardware/software diagnostic skills Ability to multi?task and work under tight deadlines Attention to detail High moral standards Reliable transportation to provide on?site client support
Company Description
BC Networks utilizes a combination of automated systems to perform real?time monitoring, and remote support for each device we support. The ideal candidate would possess a can?do attitude, is a self?starter, proactive, strategic thinker, hands?on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times. #J-18808-Ljbffr
We are seeking a Helpdesk Support Technician to resolve computer-related issues for our clients. Responsibilities Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Provide end user remote support to clients and onsite support Install, configure, and support Windows desktop systems, software, printers, and peripherals Monitor systems and network for general health and performance and address issues as they come up Analyze performance, and recommendimplement strategies for improvement Ensure regular backups and occasional restores Proactively seek out solutions to problems before they become critical events Document tasks, procedures, environments and create run books for setting up and maintaining systems Participate in on?call rotation Work collaboratively with other staff
Qualifications
Previous experience in IT, customer service, or other related fields Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor BS in Computer Science or related field or equivalent experience 2+ years of experience working on Windows desktops Effective oral and written communication Proven technical troubleshooting ability and strong hardware/software diagnostic skills Ability to multi?task and work under tight deadlines Attention to detail High moral standards Reliable transportation to provide on?site client support
Company Description
BC Networks utilizes a combination of automated systems to perform real?time monitoring, and remote support for each device we support. The ideal candidate would possess a can?do attitude, is a self?starter, proactive, strategic thinker, hands?on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times. #J-18808-Ljbffr