Hendrick Honda
Stevenson-Hendrick Mazda Wilmington Location: 5911 Market Street, Wilmington, North Carolina 28405
Summary
Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities
This job has no direct supervisory responsibilities. Essential Duties and Responsibilities
Meets dealership sales goals. Greets customer and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on demonstration drive. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, and discount. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. Arranges for delivery and registration of vehicle. Researches availability of models and optional equipment. Engages in business development. Addresses customer concerns. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education
GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience
Accounting Automotive Business Human Resources Information Technology Desired Work Experience
up to 3 years 3-5 years 5+ years Education/Experience
Prior sales and/or customer service experience desired. Certificates and Licenses
Valid Driver’s License Automobile Salesperson License Computer Skills
Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. Communication Skills
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Requirements
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands
Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability
Ability to add, subtract, multiply and divide. Reasoning Ability
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Equal Opportunity Employer Statement
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. Supervisory Responsibilities
This job has no direct supervisory responsibilities. Essential Duties and Responsibilities
Meets dealership sales goals. Greets customer and determines make, type, and quality of vehicle desired. Explains features and demonstrates operation of vehicle in showroom or on demonstration drive. Suggests optional equipment for customer to purchase. Computes and quotes sales price, including tax, trade-in allowance, and discount. Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract. Arranges for delivery and registration of vehicle. Researches availability of models and optional equipment. Engages in business development. Addresses customer concerns. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education
GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study/Work Experience
Accounting Automotive Business Human Resources Information Technology Desired Work Experience
up to 3 years 3-5 years 5+ years Education/Experience
Prior sales and/or customer service experience desired. Certificates and Licenses
Valid Driver’s License Automobile Salesperson License Computer Skills
Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management. Communication Skills
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Requirements
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands
Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Heavy standing work. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Verbal and Writing Ability
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability
Ability to add, subtract, multiply and divide. Reasoning Ability
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Equal Opportunity Employer Statement
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
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