LCMC Health
Overview
Customer Experience Representative role at LCMC Health focuses on inbound patient calls, billing, payment collection, and patient relations to deliver high‑quality service.
Responsibilities
Accept inbound phone calls from patients, early out and bad debt vendors, physician offices, insurance carriers, etc. within a specific response‑to‑call timeframe.
Follow scripts as provided by the call center manager to facilitate consistent and expedient account resolution.
Provide exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
Clearly explain charges to customers, report any charge/payment errors to managerial staff, and resolve any errors within LCMC’s computer system.
Utilize multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
Negotiate full payment from patients and help them set up an agreeable payment plan.
Collect patient payments and follow levels of authority for posting adjustments.
Understand different payer regulations and communicate effectively with patients regarding their Explanation of Benefits (EOB).
Qualifications
At least 2 years experience in a hospital or physician setting.
Previous experience in a call center environment preferred.
High school diploma or GED required.
Skills and Abilities
Basic computer skills and ability to pass a basic computer skills test.
Superior communication, organizational, and analytical skills.
Strong attention to detail, interpersonal, and customer service skills.
Ability to work in a fast‑paced environment and comply with procedural guidelines while maintaining confidentiality.
Knowledge of insurance processing terminology and experience analyzing Explanation of Benefits (EOB) from various insurance companies/payers.
Basic data entry skills and proficiency with Excel, Word, and Outlook.
Experience using Epic software.
Professional attitude and appropriate conduct in all situations.
Work Shift Day shift (United States of America)
Culture & Extras
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one‑size‑all, think one‑of‑a‑kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do.
Employment & Seniority Full‑time, entry level
Equal Opportunity Employer Statement LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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Responsibilities
Accept inbound phone calls from patients, early out and bad debt vendors, physician offices, insurance carriers, etc. within a specific response‑to‑call timeframe.
Follow scripts as provided by the call center manager to facilitate consistent and expedient account resolution.
Provide exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
Clearly explain charges to customers, report any charge/payment errors to managerial staff, and resolve any errors within LCMC’s computer system.
Utilize multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence.
Negotiate full payment from patients and help them set up an agreeable payment plan.
Collect patient payments and follow levels of authority for posting adjustments.
Understand different payer regulations and communicate effectively with patients regarding their Explanation of Benefits (EOB).
Qualifications
At least 2 years experience in a hospital or physician setting.
Previous experience in a call center environment preferred.
High school diploma or GED required.
Skills and Abilities
Basic computer skills and ability to pass a basic computer skills test.
Superior communication, organizational, and analytical skills.
Strong attention to detail, interpersonal, and customer service skills.
Ability to work in a fast‑paced environment and comply with procedural guidelines while maintaining confidentiality.
Knowledge of insurance processing terminology and experience analyzing Explanation of Benefits (EOB) from various insurance companies/payers.
Basic data entry skills and proficiency with Excel, Word, and Outlook.
Experience using Epic software.
Professional attitude and appropriate conduct in all situations.
Work Shift Day shift (United States of America)
Culture & Extras
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one‑size‑all, think one‑of‑a‑kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do.
Employment & Seniority Full‑time, entry level
Equal Opportunity Employer Statement LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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