Deckers Europe Limited
Job Title
Collections Analyst Reports to
Collections Manager Location
Remote - US Eligibility
Applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington. The Role
The Collections Analyst supports the order-to-cash process by applying company collections policies and procedures to convert receivables into cash while maintaining a minimum past‑due amount for assigned accounts. Core responsibilities include managing a portfolio of approximately 350 active independent or mid‑size wholesale customers, supporting sales with timely release of credit‑held orders, resolving over‑limit situations with credit staff, and providing customer support through proactive resolution of outstanding deductions and proper maintenance of each account through effective reconciliation practices. The Collections Analyst monitors and maintains the assigned portfolio in accordance with departmental goals and policies while adhering to prescribed processes and company standards. All means available (phone, e‑mail, fax, mail, escalation) are used to enable prompt collection of past‑due invoices and collectable chargebacks. Your Impact
Collecting Past‑Due Payments – monitor and collect overdue payments from assigned customer accounts, review aging reports and follow up with customers to resolve overdue balances, and coordinate with Sales and Customer Service to resolve payment issues. Escalating overdue accounts – alert management for accounts over 60 days past‑due or non‑responsive customers and collaborate with Credit on severely overdue accounts, possibly recommending third‑party collections. Communicating – keep detailed notes on all collection activities, keep Sales informed of significant credit issues, and keep customer accounts up to date, especially focusing on items over 90 days old. Reconciling Accounts – apply credits properly and resolve overpayments or open cash, submit adjustments when needed following internal policies. Handling Deductions – investigate and analyze customer deductions to determine validity, ensure all deductions are properly documented and approved, work with customers and internal teams to prevent future deductions, recover invalid deductions by requesting repayment, and build strong relationships with customers to improve payment and deduction processes. Who You Are
Excellent interpersonal and communication skills for working with diverse internal and external partners. Strong cross‑functional collaboration, including all levels of management, with a positive and professional attitude. Customer‑focused, with experience handling inquiries and building strong relationships. Proven ability to multitask and manage competing priorities in a fast‑paced environment. Actively contributes to problem‑solving and process improvement across departments. Team player willing to support other areas and assist with special projects. Organized, detail‑oriented, and self‑motivated with solid time management and the ability to prioritize tasks with minimal supervision. Independent, proactive worker with a keen eye for detail. Understanding of accounting principles, particularly in Accounts Receivable. We’d love to hear from people with
High School Diploma required; BS/BA degree preferred. 1 to 3 years of professional experience in the credit or customer service field, preferably in a wholesale environment. Proficiency in Microsoft Office products (Excel, Word). Oracle or similar ERP system experience preferred. Must be willing to work periodic overtime as needed by business conditions, especially at month or quarter end. What We’ll Give You –
Competitive Pay and Bonuses – a variety of competitive compensation programs to foster career development, reward success and show employees how much they’re valued. Financial Planning and Well‑Being – powerful ways to protect income, pay for expenses and invest in the future. Time away from work – plans that support employees’ needs to get out, get healthy and come back stronger than ever. Extras, discounts and perks – generous discounts to community‑based programs and cool extras. Growth and Development – extensive opportunities and support for personal and professional development. Health and Wellness – comprehensive health and wellness programs and offerings to support a healthy lifestyle. $31 - $33/hour Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.
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Collections Analyst Reports to
Collections Manager Location
Remote - US Eligibility
Applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington. The Role
The Collections Analyst supports the order-to-cash process by applying company collections policies and procedures to convert receivables into cash while maintaining a minimum past‑due amount for assigned accounts. Core responsibilities include managing a portfolio of approximately 350 active independent or mid‑size wholesale customers, supporting sales with timely release of credit‑held orders, resolving over‑limit situations with credit staff, and providing customer support through proactive resolution of outstanding deductions and proper maintenance of each account through effective reconciliation practices. The Collections Analyst monitors and maintains the assigned portfolio in accordance with departmental goals and policies while adhering to prescribed processes and company standards. All means available (phone, e‑mail, fax, mail, escalation) are used to enable prompt collection of past‑due invoices and collectable chargebacks. Your Impact
Collecting Past‑Due Payments – monitor and collect overdue payments from assigned customer accounts, review aging reports and follow up with customers to resolve overdue balances, and coordinate with Sales and Customer Service to resolve payment issues. Escalating overdue accounts – alert management for accounts over 60 days past‑due or non‑responsive customers and collaborate with Credit on severely overdue accounts, possibly recommending third‑party collections. Communicating – keep detailed notes on all collection activities, keep Sales informed of significant credit issues, and keep customer accounts up to date, especially focusing on items over 90 days old. Reconciling Accounts – apply credits properly and resolve overpayments or open cash, submit adjustments when needed following internal policies. Handling Deductions – investigate and analyze customer deductions to determine validity, ensure all deductions are properly documented and approved, work with customers and internal teams to prevent future deductions, recover invalid deductions by requesting repayment, and build strong relationships with customers to improve payment and deduction processes. Who You Are
Excellent interpersonal and communication skills for working with diverse internal and external partners. Strong cross‑functional collaboration, including all levels of management, with a positive and professional attitude. Customer‑focused, with experience handling inquiries and building strong relationships. Proven ability to multitask and manage competing priorities in a fast‑paced environment. Actively contributes to problem‑solving and process improvement across departments. Team player willing to support other areas and assist with special projects. Organized, detail‑oriented, and self‑motivated with solid time management and the ability to prioritize tasks with minimal supervision. Independent, proactive worker with a keen eye for detail. Understanding of accounting principles, particularly in Accounts Receivable. We’d love to hear from people with
High School Diploma required; BS/BA degree preferred. 1 to 3 years of professional experience in the credit or customer service field, preferably in a wholesale environment. Proficiency in Microsoft Office products (Excel, Word). Oracle or similar ERP system experience preferred. Must be willing to work periodic overtime as needed by business conditions, especially at month or quarter end. What We’ll Give You –
Competitive Pay and Bonuses – a variety of competitive compensation programs to foster career development, reward success and show employees how much they’re valued. Financial Planning and Well‑Being – powerful ways to protect income, pay for expenses and invest in the future. Time away from work – plans that support employees’ needs to get out, get healthy and come back stronger than ever. Extras, discounts and perks – generous discounts to community‑based programs and cool extras. Growth and Development – extensive opportunities and support for personal and professional development. Health and Wellness – comprehensive health and wellness programs and offerings to support a healthy lifestyle. $31 - $33/hour Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.
#J-18808-Ljbffr