Canon U.S.A., Inc.
Overview
Area Support Representative I
Location: US-IL-Chicago
Company: Canon U.S.A., Inc.
Responsibilities
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
Copy/Print Production/Copy Center
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control checks.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Service mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Reception/Office Services
Performs general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
May also be responsible for copy/binding/copier maintenance.
File Room/Records File Services
Ensures filing assignments are completed and filed.
Creates, maintains, updates, and monitors files, file databases and file rooms.
Coordinates special projects and other functions assigned by client contact and Site Manager.
Ensures all file rooms are intact at all times.
Device Maintenance
Responsible for customer satisfaction through performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads and maintains service activity reports.
Monitors supplies and restocks inventory.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments, counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Operates shipping/receiving equipment, responds to customer requests, data entry, and maintains inventory.
Inventory Services
Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
Analyzes ongoing activity of inventory.
Identifies slow-moving and obsolete inventory or when inventory levels are low.
Monitors and communicates status of inventory.
Initiates, conducts and reports on physical inventories.
About You: The Skills & Expertise You Bring
Note: this is a customer-facing role and may require compliance with customer policies and COVID-19 vaccination measures.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Willing to learn new skills and interact with new teams regularly.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other customer-required clearances to enter customer premises.
May require driving between multiple client locations with a valid driver's license and acceptable driving record.
Ability to lift up to 50 lbs and spend extended periods standing, bending, walking, reaching, and pulling.
Salary: $17.20 - $23.37 hourly.
About the Company
Canon U.S.A., Inc. is a leading provider of imaging solutions with global reach. Canon is committed to its Kyosei philosophy of social and environmental responsibility.
Workstyle Full-Time On Site - This position requires full-time presence at the assigned office/worksite on scheduled work days.
#J-18808-Ljbffr
Location: US-IL-Chicago
Company: Canon U.S.A., Inc.
Responsibilities
Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal communication.
Strong focus on providing good customer service.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Provides site coverage as needed. Requires flexibility to change schedule/location at a moment's notice.
Collaborates with multiple account teams to ensure a smooth transition of responsibility with minimal impact to client services.
Copy/Print Production/Copy Center
Responsible for prompt and accurate reproduction of all print requests.
Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control checks.
Receives, logs, delivers and tracks all activity for reporting purposes.
Responds to customer requests.
Performs routine upkeep and basic maintenance of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Performs daily convenience care functions as needed.
Mail/Courier Services
Responsible for prompt and accurate receiving, sorting, delivery, pickup, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Service mail.
Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items.
Responds to customer requests.
Performs routine upkeep of equipment.
Records and tracks customer inquiries and fulfillment of requests.
Reception/Office Services
Performs general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
May also be responsible for copy/binding/copier maintenance.
File Room/Records File Services
Ensures filing assignments are completed and filed.
Creates, maintains, updates, and monitors files, file databases and file rooms.
Coordinates special projects and other functions assigned by client contact and Site Manager.
Ensures all file rooms are intact at all times.
Device Maintenance
Responsible for customer satisfaction through performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads and maintains service activity reports.
Monitors supplies and restocks inventory.
Shipping/Receiving
Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
Receives shipments, counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
Operates shipping/receiving equipment, responds to customer requests, data entry, and maintains inventory.
Inventory Services
Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
Analyzes ongoing activity of inventory.
Identifies slow-moving and obsolete inventory or when inventory levels are low.
Monitors and communicates status of inventory.
Initiates, conducts and reports on physical inventories.
About You: The Skills & Expertise You Bring
Note: this is a customer-facing role and may require compliance with customer policies and COVID-19 vaccination measures.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Willing to learn new skills and interact with new teams regularly.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Required to take all necessary steps to obtain security and/or other customer-required clearances to enter customer premises.
May require driving between multiple client locations with a valid driver's license and acceptable driving record.
Ability to lift up to 50 lbs and spend extended periods standing, bending, walking, reaching, and pulling.
Salary: $17.20 - $23.37 hourly.
About the Company
Canon U.S.A., Inc. is a leading provider of imaging solutions with global reach. Canon is committed to its Kyosei philosophy of social and environmental responsibility.
Workstyle Full-Time On Site - This position requires full-time presence at the assigned office/worksite on scheduled work days.
#J-18808-Ljbffr