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Point72 Careers

ITSM Developer

Point72 Careers, New York, New York, us, 10261

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A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

Support the transition to a new service management platform

Design, develop, and implement custom applications and integrations on the ServiceNow platform to meet business requirements.

Configure ServiceNow modules, workflows, and user interfaces to optimize functionality and user experience.

Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools.

Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities.

Provide technical support and troubleshooting for ServiceNow-related issues, ensuring timely resolution and minimal disruption.

Create and maintain technical documentation, including design specifications, test plans, and user guides.

Work closely with IT teams, business stakeholders, and external vendors to gather their requirements and deliver solutions that align with organizational goals.

Stay updated with ServiceNow features and industry best practices to continuously enhance platform capabilities.

What’s REQUIRED

Bachelor’s degree in a technology related field or a minimum of 5 years of relevant recent experience

Proven experience as a ServiceNow developer/engineer, with a strong track record of successful ServiceNow implementations, including scripting, UI policies, business rules, and client scripts

Experience with web technologies such as JavaScript, HTML, CSS, and REST/SOAP web services

Experience with Devops tools and engineering frameworks such as CI/CD Pipelines, code repo tools like Github, and code quality tools such as sonarqube

Familiarity with ITSM processes and frameworks such as ITIL

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and strong attention to detail

Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders

Hands‑on experience with industry standard enterprise change, configuration and asset management system tools (such as JSM, Device42, ServiceNow, BMC, etc.)

Solid understanding of IT infrastructure components, such as servers, networks, storage systems, and virtualization technologies

Commitment to the highest ethical standards

We take care of our people

Fully-paid health care benefits

Generous parental and family leave policies

Volunteer opportunities

Support for employee‑led affinity groups representing women, people of color and the LGBTQ+ community

Mental and physical wellness programs

Tuition assistance

A 401(k) savings program with an employer match and more

About Point72 Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor‑led culture and committing to our people’s long‑term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $175,000-$245,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

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