Halcyon
Halcyon is the industrys first dedicated, adaptive security platform that combines multiple proprietary advanced prevention engines along with AI models focused specifically on stopping ransomware.
Halcyon was formed in 2021 by a team of cyber industry veterans after battling the scourge of ransomware (and advanced threats) for years at some of the largest global security vendors. Comprised of leaders from Cylance (now Blackberry), Accuvant (now Optiv), Fireye and ISS X?Force (now IBM), Halcyon is focused on building products and solutions for mid?market and enterprise customers. As a remote?native, completely distributed global team, we recognize great talent can exist anywhere. We invite you to apply to a job youre interested in and well work a plan to meet your needs.
Halcyon is looking for a strategic, technically fluent Partner Success Manager (PSM) to drive success across our Managed Security Service Provider (MSSP) partners. In this role, youll own the post?sale partner experience ensuring our partners are fully enabled to deploy, operationalize, and deliver value with Halcyon to their end customers. Youll act as a trusted advisor, building strong relationships that translate into long?term success, retention, and growth. This is an opportunity to be part of a high?impact team shaping how Halcyon engages and scales within the global MSSP ecosystem.
Responsibilities
Own the Partner Lifecycle: Serve as the primary post?sales point of contact for a portfolio of MSSP partners from onboarding and activation through ongoing enablement, adoption, and advocacy.
Drive Deployment & Adoption: Lead technical onboarding and hands?on training to ensure partner teams are fully equipped to deploy and manage Halcyon effectively.
Deliver Measurable Value: Track partner engagement and product utilization, identify opportunities for growth, and drive continuous improvement across partner programs.
Collaborate for Success: Work cross?functionally with Sales, Product, Engineering, and Support to deliver a unified partner experience and ensure timely issue resolution.
Build Scalable Resources: Contribute to the creation of partner playbooks, enablement content, and QBR frameworks to drive consistency and scale across the partner base.
Support GTM Alignment: Collaborate with Channel and Sales teams on co?selling strategies and partner?led customer expansion opportunities.
Skills And Qualifications
Experience: 5+ years in Customer Success, Partner Success, Technical Account Management, or Channel Management within cybersecurity or B2B SaaS. MSSP Expertise: Solid understanding of MSSP/MSP operating models and their delivery of managed security services (Endpoint Protection, SOC, Vulnerability Management, Threat Detection, etc.). Technical Acumen: Comfortable discussing technical concepts with both practitioners and executives. Relationship Builder: Proven success cultivating long?term partnerships, driving adoption, and supporting mutual revenue goals. Results?Oriented: Experienced in managing metrics tied to partner adoption, retention, NRR, or managed ARR. Builder Mindset: Thrives in fast?paced, evolving environments and enjoys building programs from the ground up. Excellent Communicator: Strong presentation, training, and interpersonal skills. Tool Proficiency: Familiar with Salesforce, Zendesk, JIRA, Confluence, or similar tools. Travel: Willingness to travel occasionally to partner sites and industry events (approximately 520%).
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. 401k plan with a generous employer contribution. Short and long?term disability coverage, basic life and AD&D insurance plans. Medical and dependent care FSA. Flexible PTO. Parental leave. Generous equity offering.
Base Salary Range : $120,000 - $135,000 In accordance with applicable state and federal laws, the range provided is Halcyons reasonable estimate of the base compensation for this role. The actual amount may differ based on non?discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company. We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer. #J-18808-Ljbffr
Skills And Qualifications
Experience: 5+ years in Customer Success, Partner Success, Technical Account Management, or Channel Management within cybersecurity or B2B SaaS. MSSP Expertise: Solid understanding of MSSP/MSP operating models and their delivery of managed security services (Endpoint Protection, SOC, Vulnerability Management, Threat Detection, etc.). Technical Acumen: Comfortable discussing technical concepts with both practitioners and executives. Relationship Builder: Proven success cultivating long?term partnerships, driving adoption, and supporting mutual revenue goals. Results?Oriented: Experienced in managing metrics tied to partner adoption, retention, NRR, or managed ARR. Builder Mindset: Thrives in fast?paced, evolving environments and enjoys building programs from the ground up. Excellent Communicator: Strong presentation, training, and interpersonal skills. Tool Proficiency: Familiar with Salesforce, Zendesk, JIRA, Confluence, or similar tools. Travel: Willingness to travel occasionally to partner sites and industry events (approximately 520%).
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents. 401k plan with a generous employer contribution. Short and long?term disability coverage, basic life and AD&D insurance plans. Medical and dependent care FSA. Flexible PTO. Parental leave. Generous equity offering.
Base Salary Range : $120,000 - $135,000 In accordance with applicable state and federal laws, the range provided is Halcyons reasonable estimate of the base compensation for this role. The actual amount may differ based on non?discriminatory factors such as experience, knowledge, skills, abilities, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and equity in the Company. We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to develop the exceptional product we are building. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity employer. #J-18808-Ljbffr