Candescent
Head of Strategic Operations, Product
role at
Cendant
Cendant is the largest non-core digital banking provider. We bring together transformative technologies that power and connect account opening, digital banking, and branch solutions for banks and credit unions on any core.
We offer an extensive portfolio of industry‑leading products and services with an extensible ecosystem of out‑of‑the‑box and integrated partner solutions. Our API‑first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities. Connected in‑person, remote and digital experiences reinvent customer service across all channels.
What You’ll Lead
Transformation Operations & Governance: Drive change management and transformation efforts across strategic product initiatives, develop long‑term talent strategy, oversee governance of hiring priorities and communications.
Pricing & Packaging: Establish a centralized hub for pricing and packaging, standardize practices, own and evolve the product catalog as a system of record, align monetization strategy with customer value and product delivery.
Product Planning & Modeling: Lead short‑term planning, build strategic planning capabilities, develop financial models to assess cost, ROI and profitability, enable data‑driven decision‑making.
AI‑Driven Operational Efficiency: Own the internal AI enablement roadmap, design and implement AI‑powered agents, bots, workflows, enhance product discovery, support prioritization, improve communication and prototyping, track and measure adoption.
Scope & Impact
Shape the operating model for the Product organization, connecting strategy to financial outcomes while leading a high‑impact team.
Serve as the integration point across Product, Finance, GTM and People, ensuring alignment on priorities and execution.
Establish Product Operations as an internal proving ground for AI‑enabled efficiency, modeling automation and data‑driven insights to transform the way we work.
Enable leadership to make faster, better‑informed decisions, streamline operations and create scalable systems for long‑term success.
Key Competencies
Strategic Leadership, Change Management, Financial Acumen, AI Fluency, Cross‑Functional Influence, Operational Excellence, Coaching & Team Development
Qualifications & Experience
10+ years in Product Operations, Business Operations, Strategy, or related fields.
Track record of leading change initiatives and building new functions or teams.
Hands‑on experience with pricing & packaging, product catalogues or monetization strategy.
Strong background in planning and financial modeling; partner closely with Finance.
Experience applying AI/automation to business processes a strong plus.
Excellent communication and storytelling skills.
Experience in a SaaS or technology company strongly preferred.
EEO Statement Integrated into our shared values is Cendant’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Cendant is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
Statement to Third Party Agencies To all recruitment agencies: Cendant only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Cendant employees, or any Cendant facility. Cendant is not responsible for any fees or charges associated with unsolicited resumes.
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role at
Cendant
Cendant is the largest non-core digital banking provider. We bring together transformative technologies that power and connect account opening, digital banking, and branch solutions for banks and credit unions on any core.
We offer an extensive portfolio of industry‑leading products and services with an extensible ecosystem of out‑of‑the‑box and integrated partner solutions. Our API‑first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities. Connected in‑person, remote and digital experiences reinvent customer service across all channels.
What You’ll Lead
Transformation Operations & Governance: Drive change management and transformation efforts across strategic product initiatives, develop long‑term talent strategy, oversee governance of hiring priorities and communications.
Pricing & Packaging: Establish a centralized hub for pricing and packaging, standardize practices, own and evolve the product catalog as a system of record, align monetization strategy with customer value and product delivery.
Product Planning & Modeling: Lead short‑term planning, build strategic planning capabilities, develop financial models to assess cost, ROI and profitability, enable data‑driven decision‑making.
AI‑Driven Operational Efficiency: Own the internal AI enablement roadmap, design and implement AI‑powered agents, bots, workflows, enhance product discovery, support prioritization, improve communication and prototyping, track and measure adoption.
Scope & Impact
Shape the operating model for the Product organization, connecting strategy to financial outcomes while leading a high‑impact team.
Serve as the integration point across Product, Finance, GTM and People, ensuring alignment on priorities and execution.
Establish Product Operations as an internal proving ground for AI‑enabled efficiency, modeling automation and data‑driven insights to transform the way we work.
Enable leadership to make faster, better‑informed decisions, streamline operations and create scalable systems for long‑term success.
Key Competencies
Strategic Leadership, Change Management, Financial Acumen, AI Fluency, Cross‑Functional Influence, Operational Excellence, Coaching & Team Development
Qualifications & Experience
10+ years in Product Operations, Business Operations, Strategy, or related fields.
Track record of leading change initiatives and building new functions or teams.
Hands‑on experience with pricing & packaging, product catalogues or monetization strategy.
Strong background in planning and financial modeling; partner closely with Finance.
Experience applying AI/automation to business processes a strong plus.
Excellent communication and storytelling skills.
Experience in a SaaS or technology company strongly preferred.
EEO Statement Integrated into our shared values is Cendant’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Cendant is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
Statement to Third Party Agencies To all recruitment agencies: Cendant only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Cendant employees, or any Cendant facility. Cendant is not responsible for any fees or charges associated with unsolicited resumes.
#J-18808-Ljbffr