Kobalt Music Group
Kobalt Music is seeking a Director, Client Onboarding to oversee the onboarding of key clients across the business. This pivotal role ensures that clients move seamlessly through the onboarding lifecycle from contract entry to catalog ingestion, copyright registration, and beyond while proactively addressing potential roadblocks.
You will serve as the central point of contact for priority onboarding projects, managing complex workflows and collaborating cross-functionally to deliver a world‑class experience for Kobalt’s clients. This position blends project management, client service, and data analysis, and is ideal for someone who thrives on detail, collaboration, and solving complex challenges.
What You’ll Do
Client Onboarding Responsibilities Conduct pre‑deal implementation scoping calls for large client onboardings to define needs, scope, and timelines. Lead post‑deal kickoff meetings, outlining key milestones and expectations for internal and external stakeholders. Manage end‑to‑end project timelines, coordinating across departments to ensure smooth onboarding. Partner with Contract Administration, Copyright, Royalties, and Technology teams to remove barriers and maintain momentum. Review, clean, and analyze large datasets (CWR v2.1/v2.2, catalogue shipments, CIF, .csv files) to ensure accurate data ingestion. Monitor onboarding performance metrics and proactively identify areas for process improvement. Support income tracking and revenue recognition activities across key client accounts. Who You Are
Skilled at managing multiple onboarding projects with complex dependencies and cross‑functional teams. Comfortable handling large datasets and reconciling client data with precision and consistency. Exceptional communication and problem‑solving skills with a service‑first mindset. Proficient in Excel (pivot tables, vlookups) and data handling; experience with SQL is a plus. Adapts rapidly to new systems, processes, and business priorities while maintaining high standards of accuracy. Demonstrable experience in client onboarding, project management, music publishing, or a related field. Strong technical skills in Excel, CSV handling, and data reconciliation. Experience working cross‑functionally with Legal, Finance, Operations, and Client Service teams. Knowledge of music publishing, royalties, and copyright is highly desirable. Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment. What Success Looks Like
By Month 3: You’ll have developed a clear understanding of Kobalt’s onboarding processes, tools, and cross‑team collaboration workflows. By Month 6: You’ll be independently managing multiple large‑scale client onboardings with precision and confidence. By Year 1: You’ll have optimized onboarding processes, contributed to automation initiatives, and improved overall client onboarding efficiency. Key Behaviours for Success
Client‑Centric Thinking: Anticipates client needs, ensuring a seamless and professional onboarding experience. Attention to Detail: Maintains rigorous standards for data accuracy and documentation across complex onboarding workflows. Collaborative Leadership: Works effectively across departments, building strong partnerships to deliver successful outcomes. Interview Process
Introductory call with a member of our Recruitment Team Interviews with the Onboarding and W&PR leadership team Optional task or case study (role dependent) Final stage interview and Q&A Feedback at each stage We aim to complete the full interview process from the initial screening call to the offer within three to four working weeks. Our Recruitment Team will keep you informed throughout. Why Choose Us
At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt, as well as acclaimed writers like Simon Aldred and Clarence Coffee Jr. We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative shape how we work and grow together. Equal Employment Opportunity Statement
Kobalt is an equal opportunity employer. We are committed to building a diverse, inclusive, and supportive workplace. If you need any adjustments during the hiring process, please let us know. Applicants must be eligible to work in the United States. A full background check will be conducted upon acceptance of an offer. Voluntary Self‑Identification of Disability
Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Client Onboarding Responsibilities Conduct pre‑deal implementation scoping calls for large client onboardings to define needs, scope, and timelines. Lead post‑deal kickoff meetings, outlining key milestones and expectations for internal and external stakeholders. Manage end‑to‑end project timelines, coordinating across departments to ensure smooth onboarding. Partner with Contract Administration, Copyright, Royalties, and Technology teams to remove barriers and maintain momentum. Review, clean, and analyze large datasets (CWR v2.1/v2.2, catalogue shipments, CIF, .csv files) to ensure accurate data ingestion. Monitor onboarding performance metrics and proactively identify areas for process improvement. Support income tracking and revenue recognition activities across key client accounts. Who You Are
Skilled at managing multiple onboarding projects with complex dependencies and cross‑functional teams. Comfortable handling large datasets and reconciling client data with precision and consistency. Exceptional communication and problem‑solving skills with a service‑first mindset. Proficient in Excel (pivot tables, vlookups) and data handling; experience with SQL is a plus. Adapts rapidly to new systems, processes, and business priorities while maintaining high standards of accuracy. Demonstrable experience in client onboarding, project management, music publishing, or a related field. Strong technical skills in Excel, CSV handling, and data reconciliation. Experience working cross‑functionally with Legal, Finance, Operations, and Client Service teams. Knowledge of music publishing, royalties, and copyright is highly desirable. Proven ability to manage multiple projects and meet tight deadlines in a dynamic environment. What Success Looks Like
By Month 3: You’ll have developed a clear understanding of Kobalt’s onboarding processes, tools, and cross‑team collaboration workflows. By Month 6: You’ll be independently managing multiple large‑scale client onboardings with precision and confidence. By Year 1: You’ll have optimized onboarding processes, contributed to automation initiatives, and improved overall client onboarding efficiency. Key Behaviours for Success
Client‑Centric Thinking: Anticipates client needs, ensuring a seamless and professional onboarding experience. Attention to Detail: Maintains rigorous standards for data accuracy and documentation across complex onboarding workflows. Collaborative Leadership: Works effectively across departments, building strong partnerships to deliver successful outcomes. Interview Process
Introductory call with a member of our Recruitment Team Interviews with the Onboarding and W&PR leadership team Optional task or case study (role dependent) Final stage interview and Q&A Feedback at each stage We aim to complete the full interview process from the initial screening call to the offer within three to four working weeks. Our Recruitment Team will keep you informed throughout. Why Choose Us
At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt, as well as acclaimed writers like Simon Aldred and Clarence Coffee Jr. We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative shape how we work and grow together. Equal Employment Opportunity Statement
Kobalt is an equal opportunity employer. We are committed to building a diverse, inclusive, and supportive workplace. If you need any adjustments during the hiring process, please let us know. Applicants must be eligible to work in the United States. A full background check will be conducted upon acceptance of an offer. Voluntary Self‑Identification of Disability
Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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