University of Chicago
Department: BSD UCP – Revenue Cycle. The University of Chicago Practice Plan (UCPP) supports the clinical activity of nearly 750 faculty across the university’s schools and medical center, providing billing services and managing accounts receivable for the Biological Sciences Division (BSD). BSD includes the Pritzker School of Medicine and multiple academic units located on the main campus in Hyde Park.
Job Summary
The Clinical Revenue Supervisor plays a key role in supporting the revenue cycle team by performing physician billing, cash application, credit resolution, and reconciliation across professional and hospital lines of business. This role collaborates with UCM departments, patients, payers, and external vendors to ensure accurate claims processing, cash posting, and accounts receivable management. The position offers opportunities to improve processes, implement enhancements, and contribute to a compliant, efficient, and collaborative revenue cycle environment. Responsibilities
Oversees cash application, credit resolution, and reconciliation for all service areas with minimal direct oversight. Works closely with UCM Hospital Billing (HB) Cash Application Team and Finance to ensure accurate posting of cash and ledger reconciliation. Identifies unapplied cash across Professional Billing (PB) and Hospital Billing (HB). Proactively reviews current workflows for Cash Application and Credit Resolution to improve, implement, communicate, and maintain an efficient posting and refund process. Creates simple to moderately‑complex reports necessary for cash/ledger reconciliation. Identifies and resolves systematic and/or operational root causes of misapplied payments, credits, and outstanding AR. Oversees and manages credit and remittance work queues (WQ) and proposes both short‑ and long‑term enhancements that support business needs. Communicates clearly and professionally with UCPG units, clinical departments, external vendors, and payers to build partnerships that result in compliant billing, cash application, credit processes, and reconciliation. Provides cash application and credit resolution expertise to other UCPG and UCM business units as needed. Works with Hospital finance team on cash, credit, and reconciliation issues that cross between PB, HB, or SBO applications. Creates workflows and assists manager in documenting policies and procedures. Provides support to UCPG and external entities for any payment posting and credit issues. Provides root cause analysis of credit transactions and implements tools and solutions to reduce credits and other manual cash and credit work. Provides direct support to AR resolution to identify trends and new issues. Assists the manager in monitoring trends and identifies opportunities to improve workflows. Has a moderate/solid understanding of coding procedures, workflow issues, billing infrastructure, and performance of Clinical Revenue staff. Informs department administrators, physicians, and coders of regulatory changes. Participates and may lead in training sessions, performing audits, and promoting an understanding of procedures, policies, and expectations in compliance efforts. Performs other related work as needed. Minimum Qualifications
College or university degree in a related field. 2–5 years of work experience in a related job discipline. Preferred Qualifications
Bachelor’s degree in a related field. Background with physician and/or hospital billing processes. Understanding of cash application, reconciliation, and credit resolution. Certification or formal training in medical terminology. Proficiency with Epic or other electronic health record (EHR) systems, including electronic remittance modules. Proficiency in Microsoft Office (Word, Excel). Technical Skills or Knowledge
Proficiency with Epic or other EHR systems, including electronic remittance modules. Proficiency in Microsoft Office (Word, Excel). Learn and use position‑related software applications, including networked systems, email, and internet tools. Preferred Competencies
Teamwork and collaboration – work effectively as part of a team or work group; contribute to identifying priorities and supporting unit goals. Communication skills – strong interpersonal skills with the ability to communicate clearly, tactfully, and professionally with patients, patrons, staff, faculty, and students. Problem‑solving and decision‑making – recognize issues independently, resolve problems or appropriately escalate when necessary; capable of prioritizing tasks with minimal direction. Organization and time management – handle multiple, concurrent tasks in a fast‑paced environment while maintaining accuracy and professionalism. Knowledge base – understand and apply medical terminology and documentation, as well as departmental procedures, help screens, and instructional handouts. Working Conditions
Frequent use of computers, including data entry and reporting; extended periods of sitting. Some tasks may involve interaction with internal and external stakeholders via phone, email, or in person. Fast‑paced environment with frequent interruptions; manage multiple tasks simultaneously is essential. Occasional lifting of light office materials or files. Application Documents
Resume/CV (required) Cover Letter (preferred) Job Key Details
Weekly Hours: 40 hours per week. Pay Range: $70,000.00 – $95,000.00. Pay Rate Type: Salary. FLSA Status: Exempt. Benefits Eligible: Yes. Seniority Level: Entry level. Employment Type: Other. Job Function: Health Care Provider. Industries: Higher Education. Equal Opportunity Employer
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history.
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The Clinical Revenue Supervisor plays a key role in supporting the revenue cycle team by performing physician billing, cash application, credit resolution, and reconciliation across professional and hospital lines of business. This role collaborates with UCM departments, patients, payers, and external vendors to ensure accurate claims processing, cash posting, and accounts receivable management. The position offers opportunities to improve processes, implement enhancements, and contribute to a compliant, efficient, and collaborative revenue cycle environment. Responsibilities
Oversees cash application, credit resolution, and reconciliation for all service areas with minimal direct oversight. Works closely with UCM Hospital Billing (HB) Cash Application Team and Finance to ensure accurate posting of cash and ledger reconciliation. Identifies unapplied cash across Professional Billing (PB) and Hospital Billing (HB). Proactively reviews current workflows for Cash Application and Credit Resolution to improve, implement, communicate, and maintain an efficient posting and refund process. Creates simple to moderately‑complex reports necessary for cash/ledger reconciliation. Identifies and resolves systematic and/or operational root causes of misapplied payments, credits, and outstanding AR. Oversees and manages credit and remittance work queues (WQ) and proposes both short‑ and long‑term enhancements that support business needs. Communicates clearly and professionally with UCPG units, clinical departments, external vendors, and payers to build partnerships that result in compliant billing, cash application, credit processes, and reconciliation. Provides cash application and credit resolution expertise to other UCPG and UCM business units as needed. Works with Hospital finance team on cash, credit, and reconciliation issues that cross between PB, HB, or SBO applications. Creates workflows and assists manager in documenting policies and procedures. Provides support to UCPG and external entities for any payment posting and credit issues. Provides root cause analysis of credit transactions and implements tools and solutions to reduce credits and other manual cash and credit work. Provides direct support to AR resolution to identify trends and new issues. Assists the manager in monitoring trends and identifies opportunities to improve workflows. Has a moderate/solid understanding of coding procedures, workflow issues, billing infrastructure, and performance of Clinical Revenue staff. Informs department administrators, physicians, and coders of regulatory changes. Participates and may lead in training sessions, performing audits, and promoting an understanding of procedures, policies, and expectations in compliance efforts. Performs other related work as needed. Minimum Qualifications
College or university degree in a related field. 2–5 years of work experience in a related job discipline. Preferred Qualifications
Bachelor’s degree in a related field. Background with physician and/or hospital billing processes. Understanding of cash application, reconciliation, and credit resolution. Certification or formal training in medical terminology. Proficiency with Epic or other electronic health record (EHR) systems, including electronic remittance modules. Proficiency in Microsoft Office (Word, Excel). Technical Skills or Knowledge
Proficiency with Epic or other EHR systems, including electronic remittance modules. Proficiency in Microsoft Office (Word, Excel). Learn and use position‑related software applications, including networked systems, email, and internet tools. Preferred Competencies
Teamwork and collaboration – work effectively as part of a team or work group; contribute to identifying priorities and supporting unit goals. Communication skills – strong interpersonal skills with the ability to communicate clearly, tactfully, and professionally with patients, patrons, staff, faculty, and students. Problem‑solving and decision‑making – recognize issues independently, resolve problems or appropriately escalate when necessary; capable of prioritizing tasks with minimal direction. Organization and time management – handle multiple, concurrent tasks in a fast‑paced environment while maintaining accuracy and professionalism. Knowledge base – understand and apply medical terminology and documentation, as well as departmental procedures, help screens, and instructional handouts. Working Conditions
Frequent use of computers, including data entry and reporting; extended periods of sitting. Some tasks may involve interaction with internal and external stakeholders via phone, email, or in person. Fast‑paced environment with frequent interruptions; manage multiple tasks simultaneously is essential. Occasional lifting of light office materials or files. Application Documents
Resume/CV (required) Cover Letter (preferred) Job Key Details
Weekly Hours: 40 hours per week. Pay Range: $70,000.00 – $95,000.00. Pay Rate Type: Salary. FLSA Status: Exempt. Benefits Eligible: Yes. Seniority Level: Entry level. Employment Type: Other. Job Function: Health Care Provider. Industries: Higher Education. Equal Opportunity Employer
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history.
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