Zelis
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Manager, Payee Communications
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Zelis . Get AI-powered advice on this job and more exclusive features. About Zelis
Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. We serve more than 750 payers—including the top five national health plans, regional plans, TPAs, and millions of healthcare providers and consumers—through a platform of solutions that identify, optimize, and solve problems holistically with technology built by healthcare experts. Position Overview
The Manager of Payee Communications Operations is responsible for the seamless, consistent, and results‑driven execution of communications to Zelis Payments’ Payee customers. The role establishes standards for collateral, continuously improves processes and policies that determine when and how Zelis communicates to Payees, and optimizes tooling—including technical ability to analyze, update, and query databases via SQL and manage platforms that execute email campaigns. The objective is to drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination with a Payer Communications counterpart and the General Manager of the Provider Network. What You’ll Do
Develop and implement a communications strategy that aligns with the organization’s goals and enhances the Payee experience. Standardize processes so communications are timely, consistent, and on brand; create documentation and training to ensure stakeholders understand Zelis’ Payee Communications policies. Support execution of communications campaigns (e.g., updating user‑facing portals, implementing email communication, print production). Maintain analytics capabilities to support, maintain, and query the Payee database. Collaborate with product development, AI, and automation initiatives to align with Payee Communication strategy. Coordinate real‑time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders. Act as the “Voice of the Payee,” reviewing marketing/communication materials for clarity and consistency. Create internal communications and talking points to support client‑facing teams and elevate the overall client experience. Respond to or build responses to Payee client questions and requests, coordinating with internal legal, compliance, and executive stakeholders as needed. What You’ll Bring
Bachelor’s degree or equivalent experience required. 5+ years of experience in communications operations, preferably in technology or a fast‑paced corporate environment. Ability to query databases, including SQL, for marketing analytics. Strong writing, formatting, and editing skills, with the ability to explain complex situations to non‑technical audiences. Proficiency with Microsoft applications for communications; proven visual design skills across various platforms. Strong project management and organizational skills. Strong relationship building, emotional intelligence, and influencing ability. Ability to handle multiple priorities and interact with diverse audiences and organizations. Eligibility
We do not provide visa sponsorship. Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote‑friendly culture, with work locations determined by the position’s needs and Leadership team decisions. Base Salary Range
$95,000.00 – $127,000.00. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Accessibility Support
If you have a disability or are a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email
TalentAcquisition@zelis.com . Disclaimer
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside their normal responsibilities, duties, and skills from time to time.
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Manager, Payee Communications
role at
Zelis . Get AI-powered advice on this job and more exclusive features. About Zelis
Zelis is modernizing the healthcare financial experience across payers, providers, and consumers. We serve more than 750 payers—including the top five national health plans, regional plans, TPAs, and millions of healthcare providers and consumers—through a platform of solutions that identify, optimize, and solve problems holistically with technology built by healthcare experts. Position Overview
The Manager of Payee Communications Operations is responsible for the seamless, consistent, and results‑driven execution of communications to Zelis Payments’ Payee customers. The role establishes standards for collateral, continuously improves processes and policies that determine when and how Zelis communicates to Payees, and optimizes tooling—including technical ability to analyze, update, and query databases via SQL and manage platforms that execute email campaigns. The objective is to drive a consistent Zelis experience, provide professional and timely messaging that supports business needs, and ensure internal coordination with a Payer Communications counterpart and the General Manager of the Provider Network. What You’ll Do
Develop and implement a communications strategy that aligns with the organization’s goals and enhances the Payee experience. Standardize processes so communications are timely, consistent, and on brand; create documentation and training to ensure stakeholders understand Zelis’ Payee Communications policies. Support execution of communications campaigns (e.g., updating user‑facing portals, implementing email communication, print production). Maintain analytics capabilities to support, maintain, and query the Payee database. Collaborate with product development, AI, and automation initiatives to align with Payee Communication strategy. Coordinate real‑time communications during outages, emergencies, or critical events, ensuring alignment and updates across key stakeholders. Act as the “Voice of the Payee,” reviewing marketing/communication materials for clarity and consistency. Create internal communications and talking points to support client‑facing teams and elevate the overall client experience. Respond to or build responses to Payee client questions and requests, coordinating with internal legal, compliance, and executive stakeholders as needed. What You’ll Bring
Bachelor’s degree or equivalent experience required. 5+ years of experience in communications operations, preferably in technology or a fast‑paced corporate environment. Ability to query databases, including SQL, for marketing analytics. Strong writing, formatting, and editing skills, with the ability to explain complex situations to non‑technical audiences. Proficiency with Microsoft applications for communications; proven visual design skills across various platforms. Strong project management and organizational skills. Strong relationship building, emotional intelligence, and influencing ability. Ability to handle multiple priorities and interact with diverse audiences and organizations. Eligibility
We do not provide visa sponsorship. Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote‑friendly culture, with work locations determined by the position’s needs and Leadership team decisions. Base Salary Range
$95,000.00 – $127,000.00. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Accessibility Support
If you have a disability or are a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email
TalentAcquisition@zelis.com . Disclaimer
The above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside their normal responsibilities, duties, and skills from time to time.
#J-18808-Ljbffr