Jobs via Dice
IT Service Desk Technician L2 - CA
Jobs via Dice, Sunnyvale, California, United States, 94087
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IT Service Desk Technician L2 - CA
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Jobs via Dice . 12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C). Onsite daily between Sunnyvale, CA (94086). Occasional trips to client sites in San Francisco (94110); separate compensation for travel will be provided. Pay up to
$45/hr . The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, and GenAI LLM platform administration is needed. White-glove support for VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users and augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Responsibilities
Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Improve procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Collaborate with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT-related service issues. Resolve incidents such as network access, hardware break/fix, and software-related problems and execute defined service requests (e.g., installing licensed software, provisioning user access to software applications). Follow defined escalation processes for issues requiring specialized skills or higher-level permissions. Use and help define standard operating procedures (SOPs) for routine tasks and collaborate with engineering teams to create new SOPs for common support functions. Participate in after-hours on-call support rotation. Required Skills
3+ years of IT end-user support experience in a Mac-focused environment (80% Mac / 20% Windows). Experience providing Desktop Support at Tier 2 and being an active member of an on-call support rotation. Experience using desktop imaging and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Strong knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, antivirus, internet browsers, and network connectivity. Hands-on experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira). Customer-focused approach to delivering excellent service and support to internal customers.
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IT Service Desk Technician L2 - CA
role at
Jobs via Dice . 12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C). Onsite daily between Sunnyvale, CA (94086). Occasional trips to client sites in San Francisco (94110); separate compensation for travel will be provided. Pay up to
$45/hr . The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, and GenAI LLM platform administration is needed. White-glove support for VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users and augments the IT Service Desk Team by performing repetitive tasks and functions, such as imaging hardware, swapping devices, and counting IT hardware inventory. Responsibilities
Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Improve procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Collaborate with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT-related service issues. Resolve incidents such as network access, hardware break/fix, and software-related problems and execute defined service requests (e.g., installing licensed software, provisioning user access to software applications). Follow defined escalation processes for issues requiring specialized skills or higher-level permissions. Use and help define standard operating procedures (SOPs) for routine tasks and collaborate with engineering teams to create new SOPs for common support functions. Participate in after-hours on-call support rotation. Required Skills
3+ years of IT end-user support experience in a Mac-focused environment (80% Mac / 20% Windows). Experience providing Desktop Support at Tier 2 and being an active member of an on-call support rotation. Experience using desktop imaging and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Strong knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, antivirus, internet browsers, and network connectivity. Hands-on experience with ticketing systems (e.g., ServiceNow, Zendesk, or Jira). Customer-focused approach to delivering excellent service and support to internal customers.
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