IHG Hotels & Resorts
Assistant Mgr Front Office InterContinental Washington DC The Wharf
IHG Hotels & Resorts, Washington, District of Columbia, us, 20022
Assistant Mgr Front Office InterContinental Washington DC The Wharf
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Assistant Mgr Front Office InterContinental Washington DC The Wharf
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IHG Hotels & Resorts About The Hotel A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf brings sophistication to its contemporary style. Perfectly placed on the Potomac River, the hotel offers waterfront views and is located near America’s political epicenter. Features include a seasonal rooftop pool, the Spa at The Wharf, and a focus on modern luxury, culture, and a rich history in The Wharf neighborhood. About The Assistant Front Office Manager Position We’re looking for a new Assistant Front Office Manager to deliver exceptional first impressions by managing registration and reservations, as well as porter and concierge services. A day-to-day snapshot Manage and coach the front office team to deliver memorable guest experiences and a warm welcome. Engage with guests to build personal relationships and remedy any complaints. Conduct regular front office inspections to ensure we make the right first impression. Help drive revenue from walk-ins and up-selling at the front desk. Train team members on procedures and take the lead during emergencies or crises. What We Need From You Bachelor’s degree or equivalent in Hotel Management/Business Administration. 2 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred. What You Can Expect From Us We provide a competitive salary and a range of benefits, including room discounts and comprehensive training. The hourly pay rate for this role is $30.00 in Washington, DC. The posted rate is subject to change and depends on factors such as education, qualifications, experience, location, performance, and business needs. We offer benefits including paid time off, medical/dental/vision insurance, 401k, and other eligible benefits. You can apply through the link below or via the internal career site if you are a current employee. Important information The salary range listed reflects the pay scale we believe we would offer at posting time. The range may change and final pay is determined by multiple factors. Reasonable accommodation during the application process is available. IHG does not accept unsolicited CVs/resumes from staffing agencies. See agency policy. Residents or applicants in Washington state should read applicable benefits information. EEO information IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and inclusion, and support wellbeing in health, lifestyle, and work through our myWellbeing framework. About the brand InterContinental Hotels & Resorts is a luxury global brand with a long heritage in international travel. We strive to create inspiring experiences for guests and a diverse, inclusive workforce. If you’d like to be part of a world of opportunities, we’d welcome you to join our global family. Application note Don’t meet every requirement? If you believe you’d be a great fit, apply anyway. Important information (cont.) The salary range and compensation remain at the Company’s sole discretion; details may be modified at any time. If you require reasonable accommodation during the application process, please click here. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries: Hospitality Location and related postings Washington, DC
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Join to apply for the
Assistant Mgr Front Office InterContinental Washington DC The Wharf
role at
IHG Hotels & Resorts About The Hotel A luxurious hotel destination at The Wharf on D.C.’s Waterfront, the InterContinental Washington D.C. – The Wharf brings sophistication to its contemporary style. Perfectly placed on the Potomac River, the hotel offers waterfront views and is located near America’s political epicenter. Features include a seasonal rooftop pool, the Spa at The Wharf, and a focus on modern luxury, culture, and a rich history in The Wharf neighborhood. About The Assistant Front Office Manager Position We’re looking for a new Assistant Front Office Manager to deliver exceptional first impressions by managing registration and reservations, as well as porter and concierge services. A day-to-day snapshot Manage and coach the front office team to deliver memorable guest experiences and a warm welcome. Engage with guests to build personal relationships and remedy any complaints. Conduct regular front office inspections to ensure we make the right first impression. Help drive revenue from walk-ins and up-selling at the front desk. Train team members on procedures and take the lead during emergencies or crises. What We Need From You Bachelor’s degree or equivalent in Hotel Management/Business Administration. 2 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred. What You Can Expect From Us We provide a competitive salary and a range of benefits, including room discounts and comprehensive training. The hourly pay rate for this role is $30.00 in Washington, DC. The posted rate is subject to change and depends on factors such as education, qualifications, experience, location, performance, and business needs. We offer benefits including paid time off, medical/dental/vision insurance, 401k, and other eligible benefits. You can apply through the link below or via the internal career site if you are a current employee. Important information The salary range listed reflects the pay scale we believe we would offer at posting time. The range may change and final pay is determined by multiple factors. Reasonable accommodation during the application process is available. IHG does not accept unsolicited CVs/resumes from staffing agencies. See agency policy. Residents or applicants in Washington state should read applicable benefits information. EEO information IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and inclusion, and support wellbeing in health, lifestyle, and work through our myWellbeing framework. About the brand InterContinental Hotels & Resorts is a luxury global brand with a long heritage in international travel. We strive to create inspiring experiences for guests and a diverse, inclusive workforce. If you’d like to be part of a world of opportunities, we’d welcome you to join our global family. Application note Don’t meet every requirement? If you believe you’d be a great fit, apply anyway. Important information (cont.) The salary range and compensation remain at the Company’s sole discretion; details may be modified at any time. If you require reasonable accommodation during the application process, please click here. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries: Hospitality Location and related postings Washington, DC
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