Gallagher
Overview
The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Introduction: Indulge your passion for problem-solving and address risk head-on at Gallagher's global brokerage team. Join a family of diverse minds pursuing excellence. You will be the architect of protection, safeguarding businesses and empowering their ambitions, building a legacy of trust and triumph in the world of risk management. If you feel you’re close but not an exact match, we encourage you to apply. How You\'ll Make An Impact
Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring the best possible solution is delivered to the client in a high-quality and timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer. About You
Required: Bachelor\'s degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range is $82,000.00/yr - $136,500.00/yr, with actual pay based on skills and experience. The compensation will be influenced by factors including prior experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. In addition to salary, we offer a wide range of benefits. Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... The benefits summary applies to full-time positions; details for non-full-time roles are provided during the selection process. Equal Opportunity
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, or other protected characteristics by law. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Introduction: Indulge your passion for problem-solving and address risk head-on at Gallagher's global brokerage team. Join a family of diverse minds pursuing excellence. You will be the architect of protection, safeguarding businesses and empowering their ambitions, building a legacy of trust and triumph in the world of risk management. If you feel you’re close but not an exact match, we encourage you to apply. How You\'ll Make An Impact
Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring the best possible solution is delivered to the client in a high-quality and timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer. About You
Required: Bachelor\'s degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Appropriate licensing as required. Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen. Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range is $82,000.00/yr - $136,500.00/yr, with actual pay based on skills and experience. The compensation will be influenced by factors including prior experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. In addition to salary, we offer a wide range of benefits. Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... The benefits summary applies to full-time positions; details for non-full-time roles are provided during the selection process. Equal Opportunity
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, or other protected characteristics by law. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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